Denise Otano
Oxford,MA
Summary
Enthusiastic Teaching Assistant with significant classroom experience and dedication to student success. Helps teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Middle School Instructional Assistant
Learning First Charter Public School
01.2021 - Current
- Promote effective verbal and written communication through listening, speaking, reading, and writing practice
- Evaluate academic skills of each student through verbal assessments, graded assignments, and standardized tests
- Assist students develop academic, social and emotional skills for long-term success
- Prepare and implement lesson plans covering required course topics
- Completed over 20 in-service and additional training to maintain professional growth
- Work with administrators on behavioral issues to support needs of students
- Lead interesting and diverse group activities to engage students in course material
- Taught age-appropriate spelling techniques, grammar rules and language skills
- Communicate with parents and guardians regarding student progress and behavioral issues
Home Health Aide
Wells Health Care
01.2016 - 11.2023
- Reported unusual or urgent circumstances in patients' condition or environment immediately to director
- Administered medications in accordance with doctor's instructions
- Maintained clean and safe home environment for patients, reducing falls and accidents
- Improved patient well-being by providing compassionate and attentive personal care
- Assist patients with dressing, helping to overcome, and adapt to mobility restrictions
- Perform laundry, grocery shopping and other light housekeeping duties as instructed by client
- Travel to clients' homes to complete healthcare services and promote continuity of care
- Monitor over 50 clients' health by performing routine pulse, temperature and blood pressure checks
- Provide transportation and appointments routinely
- Established and implement care plans for clients
- Maintained clean and safe home environment for patients, reducing falls and accidents.
Receptionist Coordinator
Wells Health Care
08.2017 - 08.2019
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings
- Promoted positive company image through courteous interactions with clients both over phone or face-to-face encounters at reception desk
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and update client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Corresponded with clients through email, telephone, or postal mail
- Maintained confidentiality of information regarding clients and company
- Assisted with onboarding new clients and securing paperwork completion
- Organized, maintained, and updated information in computer databases
- Managed over 50 calls per day
- Collaborated with Case Managers and Nurses with client's information
Customer Service Supervisor
Burlington
01.2013 - 08.2014
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Responded to over 50 customer inquiries and resolved complaints to establish trust and increase satisfaction
- Coached employees through day-to-day work and complex problems
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
Education
Bachelor of Science - Business Administration & Management
Bay Path University
Longmeadow, MA05.2024
Associate of Science - Business Administration & Management
Quinsigamond Community College
Worcester, MA12.2021
Skills
- Spanish Language Proficiency
- Parent Communication
- Literacy Development
- Coordinating with Teachers and Specialists
- Student Needs Support
- Small Group and Individual Assistance
- Classroom Organization
- Helping Students with Special Needs
- Problem-Solving
- Organizational Abilities
- Positive Reinforcement Strategies
Certification
- Maroon Honor Society, Bay Path University - Issued January 2024
- Personal & Home Health Aide (PHCAST), MA Executive Office of Elder Affairs - Issued October 2023
- Phi Theta Kappa Honor Society International - Issued September 2023
- Phlebotomist & EKG Technician License, American Red Cross - May 2013
Languages
Spanish
Native or Bilingual
Timeline
Middle School Instructional Assistant
Learning First Charter Public School
01.2021 - Current
Receptionist Coordinator
Wells Health Care
08.2017 - 08.2019
Home Health Aide
Wells Health Care
01.2016 - 11.2023
Customer Service Supervisor
Burlington
01.2013 - 08.2014
Bachelor of Science - Business Administration & Management
Bay Path University
Associate of Science - Business Administration & Management
Quinsigamond Community College
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