Denise Palacios
Houston,TX
Summary
Results-driven and customer-focused professional seeking a challenging positions in customer service and sales. proven track record of delivering exceptional customer experience and exceeding sales targets. Eager to leverage strong communication and interpersonal skills to contribute to a dynamic team and drive revenue growth in a customer-centric setting.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Champion Energy
Houston, TX
01.2025 - 08.2025
- Resolved customer inquiries through phone and email, ensuring satisfaction and prompt issue resolution.
- Collaborated with cross-functional teams to enhance customer service processes and improve response times.
- Analyzed customer feedback to identify trends, driving initiatives for service improvement and efficiency.
- Developed training materials to support continuous learning and adaptation among customer care staff.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Server
True Food Kitchen
Houston , TX
04.2024 - 08.2024
- Upheld high standards of sanitation in accordance with health department regulations.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
Bank Teller
Chase Bank
Houston, TX
05.2023 - 10.2023
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Educated customers about different types of banking services available at the branch.
- Developed strong relationships with customers to ensure repeat business.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Prepared reports on transaction activity for management review.
- Maintained accurate records of all financial transactions.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Maintained confidentiality of bank records, transactions and customer information.
- Performed cash handling duties including counting currency, coins and checks.
Contractor
Blue Hammer Roofing
Houston, TX
02.2022 - 06.2022
- Identified potential issues or risks that could impact the successful completion of projects.
- Coordinated with vendors to ensure timely delivery of materials needed for projects.
- Implemented corrective action plans when necessary due to unexpected delays or obstacles encountered during construction activities.
- Evaluated existing structures for repair or replacement options.
- Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.
Assistant General Manager
LA Fitness Sports Club
Richmond, TX
09.2019 - 02.2022
- Upheld high standards of sanitation in accordance with health department regulations.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
Education
High School Diploma -
Hastings High School
Houston, TX05.2019
Skills
- Proven track record of meeting and exceeding sales targets
- Strong negotiation and closing skills
- Familiarity in market research
- Demonstrated ability to collaborate with cross-functional teams
- Goal driven mindset with a focus on achieving measurable results
Timeline
Customer Care Representative
Champion Energy
01.2025 - 08.2025
Server
True Food Kitchen
04.2024 - 08.2024
Bank Teller
Chase Bank
05.2023 - 10.2023
Contractor
Blue Hammer Roofing
02.2022 - 06.2022
Assistant General Manager
LA Fitness Sports Club
09.2019 - 02.2022
High School Diploma -
Hastings High School