Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Robinson

Durham,NC

Summary

I’m a strategic relationship manager, consultative advisor, and learning specialist with 14 years of experience driving value for top CPG clients through impactful solutions and process improvements. I bring expertise in aligning global learning initiatives, fostering client engagement, and collaborating cross-functionally and culturally to achieve measurable success. I’m recognized for enhancing system adoption, creating innovative training programs, and optimizing resources to maximize client satisfaction and retention.

Overview

17
17
years of professional experience

Work History

Learning & Enablement Consultant

Circana
01.2022 - Current
  • Develop e-learning content, including interactive courses and training materials, engaging 7,000+ companies and 7,000 internal employees globally across North America, Europe and Asia
  • Partner with subject matter experts to assess learning needs, consult on strategies, and ensure timely, aligned project delivery
  • Introduced improvements that revolutionized the team's content creation process, increasing productivity and creativity

Strategic Account Manager

Circana
01.2018 - 01.2022
  • Drove an 84% increase in client adoption while preventing churn of additional services, securing strong relationships with senior stakeholders
  • Designed and rolled out a 'train-the-trainer' program, enabling seamless knowledge transfer and boosting top client engagement
  • Developed impactful case studies during early COVID-19 to support clients in adapting to shifting market conditions, delivering insights across the customer base

Customer Success Manager

Circana
01.2012 - 01.2018
  • Spearheaded the launch of a new solution that achieved $300K in cost savings for a major client
  • Uncovered critical business challenges, growth opportunities, and positioning solutions for operational efficiency
  • Built strong partnerships with cross-functional teams to drive alignment and achieve shared goals
  • Led rollouts for retailer onboarding, data feed transitions, and additional services, ensuring smooth integrations and client satisfaction

Customer Support Analyst

Circana
01.2010 - 01.2012
  • Developed and implemented employee onboarding process for new team members
  • Conducted tailored training sessions for a diverse client base, enhancing user competency and satisfaction
  • Resolved complex client issues and optimized data quality, securing additional revenue from a leading CPG client

COIS Leadership Associate - Leadership Development Program

National City Corporation
Cleveland, USA
07.2007 - 07.2009
  • Directed medium to large-scale projects with budgets ranging from $500K to $5M
  • Led and managed a team of 17 mid-career level employees
  • Optimized staffing resources and introduced productivity-tracking reports to improve operational efficiency

Education

Bachelor of Arts Degree - Business Administration

Clark Atlanta University
Atlanta, GA
05.2007

Skills

  • Strategic consultation
  • Client relationship management
  • Stakeholder Management
  • Instructional design and training
  • Cross-functional collaboration
  • Cultural Intelligence
  • Conflict Management
  • Problem solving
  • Client Support/Engagement
  • Camtasia
  • Synthesia
  • HTML
  • Content management system
  • Project Management
  • Salesforce
  • Jira
  • Microsoft Office
  • Docebo LMS
  • Canva

Timeline

Learning & Enablement Consultant

Circana
01.2022 - Current

Strategic Account Manager

Circana
01.2018 - 01.2022

Customer Success Manager

Circana
01.2012 - 01.2018

Customer Support Analyst

Circana
01.2010 - 01.2012

COIS Leadership Associate - Leadership Development Program

National City Corporation
07.2007 - 07.2009

Bachelor of Arts Degree - Business Administration

Clark Atlanta University

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Melinda Robinson