Desired Job Title
Project ManagerAdministrative AssistantProperty ManagerLicensed Insurance Sales RepresentativeWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation: Mesa, AZ, US
Open to relocation: Yes
Open To Work
Denise Parish
Mesa,AZ
Work Preference
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Project Manager
Daniel S. Spiro Companies, Ltd
Scottsdale, AZ
11.2023 - 05.2026
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project timelines and coordinated resources to ensure alignment with client objectives.
- Implemented project management tools, enhancing communication and tracking progress across teams.
- Mentored junior project managers, fostering skill development and knowledge sharing within the organization.
- Support, service and maintain national account programs for our Fortune 500 clients
- Compute job costing/profitability and pursue utility rebates where applicable
- Process credit card orders for small consumable items at client’s request
- Create importation paperwork for materials shipping internationally
- Created and maintained company standard organizational documents, including:
- o Project Status Reports for each project
- o Weekly Recap Report for all open projects
- o Google Docs for clients to see status of orders
- o Forecast of jobs from permitting through completion
- o Submittal packets – all spec sheets for each job
- o Warranty Report
- Oversee all aspects of project, including:
- o Assess electrical plans
- o Generate material take offs
- o Issue RFI’s
- o Generate quotes
- o Accept Contracts
- o Issue drop-ship purchase orders
- o Coordinate shipping logistics (#1 client has a 120-day construction schedule)
- o Generate invoices
- o Address field issues
- o Process all warranty-related issues.
- Customer Service to National Account General Contractors
- Generate projection spreadsheets for future income/expense planning
- Create Power Point presentations for new and existing clients
- Maintained company calendar
Administrative Assistant
DopplerTech, Inc
Yuma, AZ
05.2015 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Authored business documents to organize and emphasize information quickly and effectively.
- Conducted research to assist with routine tasks and special projects.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Responded to inquiries from callers seeking information.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Drafted correspondence and other documents for the CEO and department heads in company's voice
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Managed filing system, entered data and completed other clerical tasks
- Managed correspondence and communication channels, ensuring timely responses and information flow.
Property Manager
Peabody Rentals
Yuma, AZ
02.2016 - 11.2022
- Note that this position was part-time while working at DopplerTech, Inc. The owner of DopplerTech, Inc also had properties that she rented out under the Property Management name.
- Coordinated appointments to show marketed properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Collected and maintained careful records of rental payments and payment dates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
Licensed Insurance Sales Representative
Farmers Insurance
Yuma, AZ
05.2010 - 05.2015
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Developed sales strategies to increase sales of insurance policies.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Attended industry conferences to stay informed of latest products and trends.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Developed comprehensive marketing plans to promote insurance products to potential clients.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
- Analyzed risk factors to recommend appropriate coverage levels.
- Monitored customer feedback and identified areas of improvement.
- Negotiated contracts and terms of sale with potential customers.
- Created sources for continuous client referrals within the community and with businesses using extensive networking skills.
- Evaluated competitors' products and services to gain competitive advantage.
- Researched and identified potential new markets.
- Identified and solicited sales prospects in agency databases.
- Developed and implemented promotional strategies to increase customer base.
- Designed presentations and marketing materials to promote insurance products.
Education
Associate of Applied Science - Computer Information Systems
Arizona Western College
Yuma, AZ05-2014
Skills
- Back Office Operations & Managemen
- Advanced MS Office Suite Knowledge
- Records Management Systems
- Account Balancing
- Data Entry Documentation
- Full-Cycle Accounting & Bookkeeping
- Administrative Support
- Leasing and Sales
- Tenant and Eviction Laws
- Tenant Screening
- Project planning & managemen
- Project scheduling & tracking
- Schedule management
- Relationship building
- Client relations
- Advanced problem solving
- Budgeting and forecasting
- Document management
- Contract & Scope management
- Project estimation and bidding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Project Manager
Daniel S. Spiro Companies, Ltd
11.2023 - 05.2026
Property Manager
Peabody Rentals
02.2016 - 11.2022
Administrative Assistant
DopplerTech, Inc
05.2015 - 11.2022
Licensed Insurance Sales Representative
Farmers Insurance
05.2010 - 05.2015
Associate of Applied Science - Computer Information Systems
Arizona Western College