Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denise Parkhurst

Goodyear ,AZ

Summary

Accomplished with demonstrated ability to deliver mission-critical results. Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Environmental Service Director skilled in talent recruiting, asset protection, financial management and customer relations. High-performing, well-qualified, Accomplished. Authorized to work in the US for any employer

Overview

17
17
years of professional experience
1
1
Certification

Work History

EVS Director & Compliance and Standards

Sun Healthcare
Surprise
04.2022 - 04.2023
  • Managed multiple campuses to include EVS and Maintenance and Design Coordinators and OCHA safety rounds and Worker Comp programs.
  • Spearheaded cost saving utilization with chemicals and Supplies across all campuses with saving of $60,000.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Trained and developed personnel to improve safety, employee relations and resolve EVS issues.
  • Abode by and enforced department policies and procedures.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Launched quality assurance practices for each phase of development.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Director of Environmental Services

La Posada
Green Valley
03.2019 - 03.2022
  • Performed environmental site assessments and provided remediation recommendations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Improved operations through consistent hard work and dedication.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed team communications and information for meetings.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Advised corporations or government agencies of procedures to follow in cleaning up contaminated sites to protect people and environment.
  • Completed schedules, shift reports and other business documentation.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Directed team of 88 personnel .
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours .
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Employed best maintenance and safety practices with 96% incident rate.
  • Maintained required records of work hours, budgets and payrolls.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.

Environmental Services Operations Manager

Mayo Clinic Hospital
Phoenix
02.2016 - 10.2018
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Organized ongoing maintenance schedules to boost system performance.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Managed team of 60 employees
  • Monitored product quality and communicated necessary improvements to all positions
  • Contributed to development, implementation and execution of maintenance programs.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.

Safety Officer

Life Safety /Quality
Peoria
10.2015 - 02.2016
  • Directed three major departments.
  • Environmental Service/ Maintenance /Safety Office / Food Service.
  • Managed maintenance and Environmental Service / food service departments to ensure quality measures were being met.
  • Refined safety programs Developed training and quality standards with all departments.
  • Enhanced workflow and productivity to ensure budget targets were being met.
  • Successfully led key projects which resulted in patient and staff satisfaction score increasing.
  • Monitored multiple databases to keep track of all company inventory.
  • Worked directly with facility department leaders and regulatory agencies to ensure a safe environment: Arizona Department of Environmental Quality (ADEQ), Fire Marshall, Joint Commission, Quality Control, and Infection Control.
  • Provided onsite training for Safety and cleaning standards.
  • Managed all waste stream system (Biohazard).
  • Director of Operations (Environmental Service /Maintenance).

Environmental Service Operation Manager

AZ
01.2015 - 10.2015
  • For all of Mayo Clinic's and 368 beds in AZ region.
  • Managed EVS operations at 5 campuses over million square feet.
  • Establish and create adequate training programs to meet compliance requirements for organization/ department (APT program for OR and patient care areas.
  • Reviewed and provided comments on adequacy of documents and took necessary steps to cure any deficiencies.
  • Developed staff and team building programs.
  • Ensure that all facilities are complying with all federal, state.
  • Responsible for inventory supplies, levels, equipment, and budget requirements and cost saving measure, reduced waste.
  • Manage facility budgeting process to ensure appropriate and timely preparation.
  • Organize and develop short and long-term goals and objectives Work closely with Infection Control, Life Safety, and Quality Management to ensure best outcome for patients and quality standards are being met or exceeded.
  • Accountable for internal customer satisfaction scores as well as patient experience HCAHPS. Exercises responsibility for waste management JACHO, OSHA, and EPA). Manage facility recycling programs.
  • Reduced cost by standardizing supplies and methods of cleaning and floor care programs.
  • Worked in conjunction with CDC recommendations and Infection Control and Nursing Administration., Management of operations for three communities at Senior Lifestyle Directed Maintenance and Environmental Service departments Life Safety /Quality to ensure quality measures are being met Arizona Department of Environmental Quality (ADEQ), Fire Marshall, Joint Commission, Quality Control, and Infection Control, Utilize AFE policy and contact outside professional services when repairs are necessary.
  • Responsible for new projects onsite: construction and remodeling of apartments and all-time restraints associated with projects and costs Collaborated with ADEQ & city fire marshal during formal inspections.
  • Managed all in-house laundry and housekeeping staff and equipment, supplies, vendors and training.
  • Enhanced cleaning standards and cleaning programs/ streamlined workflow Accountable for internal customer satisfaction scores and increased scores for satisfactions Retention of staff/ developed leaders, Improved overall staff satisfaction.
  • Responsible for all capital project and budget targets.

Director of Environmental Services and Food Services

BANNER IRONWOOD MEDICAL CENTER and BANNER GOLDFIELD MEDICAL CENTER
08.2010 - 01.2015
  • Directed two Banner Hospitals (Ironwood Medical and Goldfield Medical Center).
  • Directed and launched new acquired hospital for Banner Health in Apache Junction (Banner Goldfield Medical).
  • Negotiated supply and waste company vendors along with purchase of all equipment for new facility department.
  • Educated staff regarding standards and quality measures for EVS.
  • Developed and managed hospital readiness for following surveys: ADEQ Inspection, Joint Commission Survey, and AZ State Health Inspector.
  • Served on multiple organizational committees: Executive Management Team, Infection Control, Safety, EVS Board of Standards Committee Banner Corp, Chair of Green Team, Contract Review Board, Linen Committee, and Collaborative Council with Nursing and Patient Experience HCAHPS team Spearheaded cross-functional initiative to achieve best practices for productivity.
  • Initiated program that standardized employee training which led to increase in customer satisfaction up 95th percentile.
  • Fulfilled and met all goals of stretch interim assignment for both campus's Banner Ironwood and Banner Goldfield by directing culinary department in addition to current role for twelve months Within one quarter, reduced overall cost of supplies by 8% Trained and mentored new Culinary Director and overall staff improvement satisfaction.
  • Reduced staff turn over by 40% Implemented cleaning and safety standards.

Environmental Services Manager

BANNER DESERT MEDICAL CENTER, CARDON CHILDREN'S MEDICAL CENTER
Mesa
02.2006 - 08.2010
  • Environmental Services total of 603 bed.
  • Managed an team of 203 professional staff members Performed management duties including hiring, performance management, scheduling and training and HR.
  • Member of the Joint Commission surveys readiness team /Planned and executed improvement plans for EVS ensure readiness.
  • Accountable for internal customer satisfaction scores as well as patient experience HCAHPS increased scores.
  • Developed Staff and build relationships within both campus to streamline turn overtime and productivity Maintained quality and Infection Control standards Member of Executive Management Team, Safety, Infection Control, Linen Committee and the EVS Standards Board for Banner Corp.
  • Standardize equipment and cleaning supplies and reduced cost.
  • Strengthened company's business by leading implementation of Linen Committee to reduce cost by 4% Reduced supply cost within the department by over a 5% Member of the Construction oversight committee for Banners new Medical Center Cardon Children's MC build out Responsible for construction of remodels and expansions Developed and directed strategy launch of new programs that would enhance workflow with patient and employee to better service our customers.

Education

High School Diploma -

Eastern High School
Lansing, MI

Skills

  • Manage multiple facilities affectively
  • Goal Setting
  • Employee Motivation
  • Verbal and Written Communication
  • Cost Reduction
  • Budget Control
  • Policy Development and Enforcement
  • Customer Service Management
  • Team Leadership
  • Decision Making
  • Human Resources Oversight
  • Quality Assurance
  • Training Management
  • Multitasking and Prioritization

Certification

Hazmat, DOT, Certification of Hazpower, First Aide,

Timeline

EVS Director & Compliance and Standards

Sun Healthcare
04.2022 - 04.2023

Director of Environmental Services

La Posada
03.2019 - 03.2022

Environmental Services Operations Manager

Mayo Clinic Hospital
02.2016 - 10.2018

Safety Officer

Life Safety /Quality
10.2015 - 02.2016

Environmental Service Operation Manager

AZ
01.2015 - 10.2015

Director of Environmental Services and Food Services

BANNER IRONWOOD MEDICAL CENTER and BANNER GOLDFIELD MEDICAL CENTER
08.2010 - 01.2015

Environmental Services Manager

BANNER DESERT MEDICAL CENTER, CARDON CHILDREN'S MEDICAL CENTER
02.2006 - 08.2010

High School Diploma -

Eastern High School

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