Denise Paschal Williamson
Summary
Dynamic Account Manager with over 25 years of expertise in client account management, service excellence, enhanced client satisfaction and retention through exceptional relationship-building and proactive problem resolution. Skilled in identifying upsell opportunities while fostering collaborative teamwork to drive sustained growth.
Diligent team lead with solid background and proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Manager
Assured Partners of Texas LLC
08.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Assistant Manager
State Farm
05.2017 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Account Manager
Farm Bureau Insurance
04.2011 - 05.2017
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of products and services.
Account Manger
State Farm
11.1999 - 01.2011
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Education
High School Diploma -
Boyd High School
Boyd, TXNo Degree - Art History/photography
Arlington Baptist College
Arlington, TXNo Degree - Bible Studies And Children Ministries
Arlington Baptist University
Arlington, TXSkills
- Client Account Management
- Service Excellence
- Collaborative Teamwork
- 25 Years of Expertise
- Management Skills
Certification
License P&C and Group I since 2000
Timeline
Account Manager
Assured Partners of Texas LLC
08.2020 - Current
Assistant Manager
State Farm
05.2017 - 08.2020
Account Manager
Farm Bureau Insurance
04.2011 - 05.2017
Account Manger
State Farm
11.1999 - 01.2011
High School Diploma -
Boyd High School
No Degree - Art History/photography
Arlington Baptist College
No Degree - Bible Studies And Children Ministries
Arlington Baptist University
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