Denise Patterson
Dallas
Summary
Experienced, energetic and detail-oriented flight attendant skilled in emergency situations management, customer service, and team collaboration. Exceptional customer service is delivered while passenger safety and comfort is maintained throughout every flight with professionalism, poise and a welcoming attitude.
Overview
16
16
years of professional experience
Work History
Flight Attendant
Southwest Airlines
03.2022 - Current
- Ensure passenger safety through pre-flight briefings and adherence to safety protocols.
- Deliver exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Coordinate cabin services, and enhance overall flight experience.
- Collaborate with crew members to maintain efficient operations during boarding and deplaning processes.
- Monitor cabin environment to ensure comfort, respond swiftly to passenger needs or requests.
- Demonstrate flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintain a safe cabin environment by conducting pre-flight safety checks and adher to FAA regulations.
- Handle medical emergencies calmly and competently following established protocols while liaising with the flight deck crew as needed.
- Promote brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Clearly explain and demonstrate safety and emergency procedures to passengers prior to takeoff.
- Support passengers with special needs and provide assistance to wheelchair passengers.
- Maintain clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
- Boost passenger loyalty through personalized service and attention to detail.
- Assist unaccompanied minors throughout their journey by providing supervision and engage them in age-appropriate activities or conversation.
Flight Attendant
Spirit Airlines Inc.
07.2021 - 02.2022
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to maintain cabin cleanliness.
Flight Attendant
Sun Country Airlines
10.2018 - 04.2021
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Provided comfort to anxious travelers through active listening, and reassurance during turbulence and/or other flight challenges.
- Greeted passengers, assisted with carry-on baggage storage.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
- Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
- Completed pre-flight safety checks to reinforce passenger safety.
Yeoman
US Navy
02.2011 - 03.2015
- Secret clearance
- Paid attention to detail while maintaining filing system and updated military records and publications
- Worked independently and collaboratively in fast-paced environments while adapting to new situations in day-to-day operations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Coordinated office visits with military dignitaries, military personnel and families
- Executed administrative tasks for legal proceedings and notices
Customer Service Representative
Riverside Logistics
02.2010 - 02.2011
- Documented and resolved customer inquiries and discrepancies accurately in CRM systems
- Processed damaged freight and related documentation for customer resolution
- Received supplier purchase orders, invoices and resolved documentation errors where applicable before submitting to appropriate department for processing
- Filed and maintained all records in accordance with company procedures and policies
Education
Bachelor of Science - Fashion Design
The Art Institute of Dallas
Dallas, TX06-2018
Skills
- Strong work ethic
- Attention to detail
- Team collaboration
- Cultural awareness
- Interpersonal communications
- Administrative tasks
- Emergency situations management
- FAA regulations
- Calm under pressure
- Public interaction
- Organizational skills
Timeline
Flight Attendant
Southwest Airlines
03.2022 - Current
Flight Attendant
Spirit Airlines Inc.
07.2021 - 02.2022
Flight Attendant
Sun Country Airlines
10.2018 - 04.2021
Yeoman
US Navy
02.2011 - 03.2015
Customer Service Representative
Riverside Logistics
02.2010 - 02.2011
Bachelor of Science - Fashion Design
The Art Institute of Dallas