Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Peregrino

El Paso

Summary

Experienced administrative professional with a strong background in office management, scheduling, and communication. Efficiently handles multiple tasks to ensure smooth operations and support executive teams. Thrives in team collaboration and demonstrates adaptability to changing needs, consistently driving the achievement of organizational goals. Recognized for reliability and creating a positive work environment that fosters productivity and employee satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Charter Communications
01.2023 - Current
  • Resolve product or service issues by clarifying customer complaints/concerns and offering appropriate solutions
  • Maintain a high level of knowledge regarding services provided by the company
  • Provide accurate information about products and services to customers
  • Manage inbound calls for my department by providing friendly and helpful customer service

Claims Representative

Fred Loya Insurance
05.2022 - 01.2023
  • Answer phone calls from clients or other parties that are wanting to make a car accident claim
  • Work with a high volume of phone calls and learn to do them all at a timely manner
  • Communicate with adjusters in regards to claim to figure out the best solutions for clients

Administrative Assistant

Mainstream Nonprofit Solutions
12.2021 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Scheduled visits for case workers
  • Collect all mail and distribute it to appropriate employees.
  • Assess office supply/equipment requirements and needs
  • Run errands for all business needs and urgent requests
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Fulfillment Specialist

Target
10.2019 - 12.2021
  • Complete all online orders for guests for in store pick up and for shipping
  • Pack, label, and ship out all online orders
  • Work in a fast and timely manner to complete all orders by deadlines
  • Problem solving when things may go wrong and communicating with leadership to accomplish a correction

Server

Olive Garden
08.2018 - 04.2020
  • Provide great customer service for all guests in the restaurant by being attentive and providing a great dining experience
  • Worked in a fast and timely manner to complete all food orders
  • Accomplishing day to day tasks such as restocking supplies and cleaning areas for food and guest safety

Education

EC-6 Education -

Midwestern State University
12.2020

Bachelor of Science - Business Administration: Human Resource Management

Southern New Hampshire University
12.2026

EC-6 Education -

University of Texas at El Paso
06.2018

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Communication
  • Critical thinking
  • Analytical thinking
  • Interpersonal skills
  • Confidentiality
  • Office Administration
  • Fluent in English and Spanish
  • Computer skills

Timeline

Customer Service Representative

Charter Communications
01.2023 - Current

Claims Representative

Fred Loya Insurance
05.2022 - 01.2023

Administrative Assistant

Mainstream Nonprofit Solutions
12.2021 - 05.2022

Fulfillment Specialist

Target
10.2019 - 12.2021

Server

Olive Garden
08.2018 - 04.2020

Bachelor of Science - Business Administration: Human Resource Management

Southern New Hampshire University

EC-6 Education -

University of Texas at El Paso

EC-6 Education -

Midwestern State University

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Denise Peregrino