Denise Perez
Carson City ,Nv
Summary
Accomplished Office Manager with a proven track record at Holiday By Atria, enhancing operational efficiency and resident satisfaction. Expert in financial analysis and staff leadership, consistently exceeding goals through strategic business analysis and organizational development. Skilled in fostering relationships and streamlining processes, demonstrating exceptional human resources management and office administration capabilities.
Overview
21
21
years of professional experience
Work History
Office Manager
Holiday By Atria
11.2021 - Current
- Maintained and oversees specific processes for the collection and maintenance of resident data, which includes resident statement accuracy, review of resident agings to billing accuracy, and resident demographic information.
- Responsibly manages and supervises all front desk/clerical personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with company policy.
- Assists the Executive Director with managing the community's operation by utilizing independent judgment and discretion to review and advise on billing issues, expenditures and budgetary matters for the community.
- Manage and directs all accounts receivable, to include pursuit and follow-up of unpaid balances.
- Ensure correct coding of the community's accounts payable and accrues expenses as needed.
- Directs collection of on-site employee data related to, among other things, demographics, payroll, employee benefits and employee leave administration. Ensures employee files are maintained in accordance with Atria's policies and procedures as well as federal, state, and local regulations.
- Primary community responsibility for assistance with month-end close process. This would include, among other things, accrual preparation and analysis of general ledger/monthly operating statements. Works with Executive Director to fully understand operating results and trends.
- Serve as the community's “manager-on-duty” on a regular basis.
- Assist in sales process by conducting inquiry tours, sold rooms and did leases when necessary.
CSR
Merchant Services Inc.
03.2008 - 06.2012
- Made outbound Calls to businesses
- Scheduled Appointments
Mortgage Loan Officer
123 Loan
05.2003 - 09.2006
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Always exceeded company goals.
Education
Accounting And Business Management
Adelphi Business College
Santa Ana CaSkills
- Goal-Oriented
- Relationship selling
- Financial Analysis
- Staff Leadership
- Payment Processing
- Business Analysis
- Organizational Development
- Business Administration
- Human Resources Management
- Office Administration
- Employee Onboarding
- Office Management
Timeline
Office Manager
Holiday By Atria
11.2021 - Current
CSR
Merchant Services Inc.
03.2008 - 06.2012
Mortgage Loan Officer
123 Loan
05.2003 - 09.2006
Accounting And Business Management
Adelphi Business College
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