Denise Perry
North Attleboro,MA
Overview
27
27
years of professional experience
Work History
Dispatch Manager
Perrys Transit LLC
Carver, MA
04.2015 - 12.2025
- Managed daily dispatch operations for efficient transportation services.
- Oversaw compliance with safety regulations and company policies.
- Trained and mentored staff on dispatch software and procedures.
- Resolved customer inquiries related to transportation services promptly.
- Maintained accurate records of vehicle usage and driver performance.
- Collaborated with other departments to enhance service delivery efficiency.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
Safety and Compliance Manager
Connect Logistics Services
Taunton, MA
01.2025 - 06.2025
- Developed compliance policies for operational procedures and safety standards.
- Developed compliance training materials for employees across multiple departments.
- Monitored regulatory changes and updated policies to ensure adherence.
- Collaborated with cross-functional teams to address compliance issues effectively.
- Maintained accurate documentation of compliance activities and findings.
- Monitored compliance with safety regulations and company policies.
- Conducted safety training sessions for new employees and staff.
- Inspected work areas for potential hazards and unsafe practices.
- Developed safety reports highlighting identified risks and recommendations.
- Collaborated with management to enhance workplace safety culture.
- Reviewed incident reports to identify trends and preventive measures.
- Maintained safety equipment inventory and ensured proper usage guidelines were followed.
- Conducted safety and hazard inspections of work sites.
Operations Executive
Astrodyne TDI
Mansfield, MA
08.1998 - 03.2015
- Supervised daily operations to ensure efficient workflow and productivity.
- Coordinated team schedules to optimize resource allocation and coverage.
- Trained new employees on safety protocols and operational procedures.
- Implemented process improvements to enhance operational efficiency and quality.
- Monitored inventory levels to maintain supply chain continuity and accuracy.
- Conducted performance evaluations to support employee development and accountability.
- Facilitated communication between departments to streamline operations and resolve issues.
- Managed equipment maintenance schedules to minimize downtime and ensure reliability.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Prepared reports on operational performance metrics and presented them to management team.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Developed and implemented standard operating procedures to ensure efficient workflow.
Education
Master of Science - Management
Bridgewater State University
Bridgewater, MA06-2019
Bachelor of Science - Criminal Justice
Massasoit Community College
Brockton, MA01-2012
Skills
- Dispatch operations
- Route optimization
- Regulatory compliance
- Driver performance monitoring
- Dispatch software
- Customer service
- Safety compliance
- Employee training
- Performance monitoring
- Incident reporting
- Process improvement
- Team leadership
- Progress checks
- Dispatcher monitoring
- Positive communication skills
- Tracking systems
- Traffic monitoring
- Driver communication
- Safety training
- Inventory management
- Conflict resolution
- Communication protocols
- Hazard identification
- Cross-functional collaboration
- Workforce management
- Problem-solving
- Workforce training
- Project planning and development
- Employee relations and conflict resolution
- Operational efficiency
- Organizational management
Timeline
Safety and Compliance Manager
Connect Logistics Services
01.2025 - 06.2025
Dispatch Manager
Perrys Transit LLC
04.2015 - 12.2025
Operations Executive
Astrodyne TDI
08.1998 - 03.2015
Master of Science - Management
Bridgewater State University
Bachelor of Science - Criminal Justice
Massasoit Community College