Overview
Work History
Education
Skills
Timeline
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Denise Perry

North Attleboro,MA

Overview

27
27
years of professional experience

Work History

Dispatch Manager

Perrys Transit LLC
Carver, MA
04.2015 - 12.2025
  • Managed daily dispatch operations for efficient transportation services.
  • Oversaw compliance with safety regulations and company policies.
  • Trained and mentored staff on dispatch software and procedures.
  • Resolved customer inquiries related to transportation services promptly.
  • Maintained accurate records of vehicle usage and driver performance.
  • Collaborated with other departments to enhance service delivery efficiency.
  • Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
  • Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
  • Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
  • Coordinated with other departments to ensure timely delivery of goods and services.
  • Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
  • Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
  • Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
  • Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
  • Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.

Safety and Compliance Manager

Connect Logistics Services
Taunton, MA
01.2025 - 06.2025
  • Developed compliance policies for operational procedures and safety standards.
  • Developed compliance training materials for employees across multiple departments.
  • Monitored regulatory changes and updated policies to ensure adherence.
  • Collaborated with cross-functional teams to address compliance issues effectively.
  • Maintained accurate documentation of compliance activities and findings.
  • Monitored compliance with safety regulations and company policies.
  • Conducted safety training sessions for new employees and staff.
  • Inspected work areas for potential hazards and unsafe practices.
  • Developed safety reports highlighting identified risks and recommendations.
  • Collaborated with management to enhance workplace safety culture.
  • Reviewed incident reports to identify trends and preventive measures.
  • Maintained safety equipment inventory and ensured proper usage guidelines were followed.
  • Conducted safety and hazard inspections of work sites.

Operations Executive

Astrodyne TDI
Mansfield, MA
08.1998 - 03.2015
  • Supervised daily operations to ensure efficient workflow and productivity.
  • Coordinated team schedules to optimize resource allocation and coverage.
  • Trained new employees on safety protocols and operational procedures.
  • Implemented process improvements to enhance operational efficiency and quality.
  • Monitored inventory levels to maintain supply chain continuity and accuracy.
  • Conducted performance evaluations to support employee development and accountability.
  • Facilitated communication between departments to streamline operations and resolve issues.
  • Managed equipment maintenance schedules to minimize downtime and ensure reliability.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Trained new employees on proper job functions and company policies and procedures.
  • Provided support to other departments as needed to meet organizational goals.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Ensured compliance with all safety regulations in the workplace.
  • Monitored staff performance and provided feedback for improvement.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Developed strong relationships with customers through excellent customer service practices.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Developed and implemented standard operating procedures to ensure efficient workflow.

Education

Master of Science - Management

Bridgewater State University
Bridgewater, MA
06-2019

Bachelor of Science - Criminal Justice

Massasoit Community College
Brockton, MA
01-2012

Skills

  • Dispatch operations
  • Route optimization
  • Regulatory compliance
  • Driver performance monitoring
  • Dispatch software
  • Customer service
  • Safety compliance
  • Employee training
  • Performance monitoring
  • Incident reporting
  • Process improvement
  • Team leadership
  • Progress checks
  • Dispatcher monitoring
  • Positive communication skills
  • Tracking systems
  • Traffic monitoring
  • Driver communication
  • Safety training
  • Inventory management
  • Conflict resolution
  • Communication protocols
  • Hazard identification
  • Cross-functional collaboration
  • Workforce management
  • Problem-solving
  • Workforce training
  • Project planning and development
  • Employee relations and conflict resolution
  • Operational efficiency
  • Organizational management

Timeline

Safety and Compliance Manager

Connect Logistics Services
01.2025 - 06.2025

Dispatch Manager

Perrys Transit LLC
04.2015 - 12.2025

Operations Executive

Astrodyne TDI
08.1998 - 03.2015

Master of Science - Management

Bridgewater State University

Bachelor of Science - Criminal Justice

Massasoit Community College

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Denise Perry