Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Denise Person

Arlington,TN

Summary

Results-driven professional seeking position as Customer Service Associate. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

40
40
years of professional experience

Work History

Catering Assistant

Pink Flamingo
Arlington,, TN
06.2022 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained flexible work schedule to meet event needs.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Cleared dishes and glassware quickly following each course.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.

Shopper

Shipt
Memphis, TN
10.2020 - 02.2022
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Verified each item matched order sheet's description.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Scanned each item's barcode before item's removal from shelf.
  • Loaded and unloaded orders at customer's homes or locations.
  • Totaled completed order, and provided required documentation for order payment.
  • Kept vehicle clean and neat to offer professional impression to every customer.

Accountant

American Marsh Pump Co
Collierville, TN
09.1981 - 06.2020
  • Gathered financial information, prepared documents, and closed books.
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
  • Reconciled accounts and reviewed expense data, net worth and assets.
  • Evaluated and improved accuracy and completeness of financial records.
  • Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Created budgets and forecasts for management group to meet regular accounting deadlines.
  • Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Brought errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Set up and improved accounting systems and processes to meet business needs and maximize operational success.
  • Partnered with auditors on annual audits and realized compliance with governmental tax guidelines.
  • Prepared and filed state and federal tax forms for commercial and individual clients.
  • Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.
  • Monitored 5-employee team while handling day-to-day accounting processes and financial accuracy.

Education

Bachelor of Science - Accounting

Union University
Jackson, TN
05.2007

Skills

  • Customer Loyalty
  • Shipment Receipt
  • Guest Satisfaction
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Presenting Solutions
  • Responding to Difficult Customers
  • Customer Support
  • Order and Refund Processing
  • Speaking Clearly
  • Team-Oriented and Cooperative

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Catering Assistant

Pink Flamingo
06.2022 - Current

Shopper

Shipt
10.2020 - 02.2022

Accountant

American Marsh Pump Co
09.1981 - 06.2020

Bachelor of Science - Accounting

Union University

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Denise Person