Summary
Overview
Work History
Education
Skills
Personal Statement
Accomplishments
Timeline
Generic

Denise Piatt

Summary

A seasoned sales professional who believes that you always strive for "Yes" in guest service as long as it is moral and ethical.

No one likes to to be sold to, but most people like to buy, so a consultative sales approach showing true value is how I approach the sales process.

If I can make your day better through our interaction by not just doing my job, but by going above and beyond, then I have accomplished what I set out to do.

Overview

18
18
years of professional experience

Work History

Vacation Planning Trainer

The Walt Disney Company
02.2024 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Consistently displayed the 5 Keys to Cast Member when interacting with guests, Leaderships, and Colleagues alike.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Vacation Planner

The Walt Disney Company
02.2022 - Current
  • Selling ticket media to Guests using GSS and SnApp
  • Consistently overachieving monthly sales goals and exceeding minimum sales requirements
  • Working with a computerized ticket system, offering Guests tickets from a menu of over128 different ticket configurations to determine best vacation fit
  • Having a strong knowledge of all thing Disney
  • Handling large amounts of cash safely and according to company protocol
  • Understanding the Guests' needs while helping them select the right-fit tickets for their vacations
  • Being able to work under pressure and overcoming Guest objections, while still upholding the 5 Disney Keys
  • Always presenting myself “in character and on stage” while on Disney property

Account Manager

Boar's Head Brand
05.2017 - 06.2022
  • Accountable for 30 plus accounts totaling over2 million in annual revenues in Central Florida
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Accounts consisted of such prestigious companies as: Lakeland Regional Hospital, Publix, Uncle Nick's Deli, ABC Wine and Spirits, to name a few
  • Provided in store product demonstrations with non scripted spieled messages
  • Built relationships at C-level within organization and across all markets while maintaining proprietary and confidential information
  • Initiated and executed special events (Lakeland Christmas Parade, Private Culinary Classes, etc.) which was to promote brand and product knowledge
  • Effectively managed sales cycle from initial contact to contract negotiation
  • Developed prospect list from business directories, trade associations and on line sources for both cold calling and warm sales leads

Business Owner, and Director

D'Avolio Culinary Institute
07.2015 - 06.2017
  • Enrolled approximately 30 disabled and disadvantaged adult students a year with tuition costing as much as $10,000 for a 600 hour Culinary Curriculum plus Internship.
  • Authored a 100 hour Intro to Pastry Arts curriculum which was approved by NYS Board of Education
  • Maintained all operations of the school events such as Graduations, Trade Shows, and Special Events, etc.
  • Created and maintained all social platforms for the school such as Facebook page, website, reported grades, attendance, test scores and other paperwork as designated by BPSS
  • Ensured all financial were received and balanced in event of audit
  • Taught classes as Certified Instructor for both Pastry Arts and Culinary Arts

Catering Manager

Sodexo at Hodgson Russ
01.2007 - 01.2009
  • Worked closely with executive chef to prepare breakfast/lunch for300 plus professionals daily
  • Assisted in controlling food cost and upholding company standards
  • Partnered with prestigious groups (Harvard Alumni) to execute privately catered events
  • Event planning for up to250 people for such events such as Christmas parties, recruiting events, and VIP award dinners

Education

Commercial Cooking Pus Externship - Culinary Arts/Chef Training

Culinary Tech Institute
01.2009

Pastry Chef - French Pastry

French Culinary Institute
01.2005

Skills

  • Presentation Skills
  • Sales Performance
  • SnApp/GSS/MDX
  • Productivity Goals
  • Sensitive Information
  • Knowledgeable on Disability and HIPPA compliance matters

Personal Statement

"If you Do what you Love, You never Work a Day in your Life"

Accomplishments

    Spoke on behalf of BPSS as an Ambassador before the New York State Board of Regents to advocate for the funding of Vocational Training Programs to the Disabled and Disadvantaged.

Timeline

Vacation Planning Trainer

The Walt Disney Company
02.2024 - Current

Vacation Planner

The Walt Disney Company
02.2022 - Current

Account Manager

Boar's Head Brand
05.2017 - 06.2022

Business Owner, and Director

D'Avolio Culinary Institute
07.2015 - 06.2017

Catering Manager

Sodexo at Hodgson Russ
01.2007 - 01.2009

Pastry Chef - French Pastry

French Culinary Institute

Commercial Cooking Pus Externship - Culinary Arts/Chef Training

Culinary Tech Institute

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Denise Piatt