Denise Picard
Frenchville,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
I have been working in the customer service field since 2001 when I first began as representative on the phone promoting the sales of business newsletters to organization and moving my way up through the ranks to manager of the call center in 2009. Duties included training & motivating my employees to be the best they could be in order to achieve their goals and promote the company.
From working in the call center I moved on to working for a Durable Medical Equipment Company in 2018 where I work to make our patients daily life much more enjoyable.
From verifying insurance to fulfilling prescription and reviewing all medical documentation to assure everything is in order for insurance coverage. Also relating all that information to Doctors when necessary.
Also handle all questions a patient may have and give all and any options that may correct their need.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Penn Highlands Home Medical Equipment
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
St Marys Pharmacy Durable Medical Equipment
01.2018 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Manager
Progressive Business Publications
02.2001 - 12.2017
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
High School Diploma -
Clearfield Area High School
Clearfield, PA06.1980
Skills
- Clerical Support
- Staff Training
- Calm and Professional Under Pressure
- Product Promotion
- Retail Sales Customer Service
- Reading Comprehension
- Call Center Operations
- Customer Relations
- Customer Service
Timeline
Customer Service Representative
Penn Highlands Home Medical Equipment
01.2022 - Current
Customer Service Representative
St Marys Pharmacy Durable Medical Equipment
01.2018 - 12.2021
Customer Service Manager
Progressive Business Publications
02.2001 - 12.2017
High School Diploma -
Clearfield Area High School
Similar Profiles
Denise PicardDenise Picard
Customer Service Representative at Penn Highlands Home Medical EquipmentCustomer Service Representative at Penn Highlands Home Medical Equipment
Gage FleegerGage Fleeger
Registered Nurse, CVICU at Penn Highlands DuBoisRegistered Nurse, CVICU at Penn Highlands DuBois
Emma SidelingerEmma Sidelinger
Patient Care Assistant at Penn Highlands ElkPatient Care Assistant at Penn Highlands Elk