Denise Picard
Frenchville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in DME industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Penn Highlands Home Medical Equipment
01.2018 - Current
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Manager
Progressive Business Publications
02.2001 - 12.2017
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Clearfield Area High School
Clearfield, PA06-1980
Skills
- Complaint resolution
- Scheduling
- Service upselling
- Customer consulting
- Staff education and training
- Senior leadership support
- Appointment scheduling
- Building rapport
- Customer service
- Product knowledge
- Team development
Timeline
Customer Service Representative
Penn Highlands Home Medical Equipment
01.2018 - Current
Customer Service Manager
Progressive Business Publications
02.2001 - 12.2017
High School Diploma -
Clearfield Area High School
Similar Profiles
Denise PicardDenise Picard
Customer Service Representative at Penn Highlands Home Medical EquipmentCustomer Service Representative at Penn Highlands Home Medical Equipment
Gage FleegerGage Fleeger
Registered Nurse, CVICU at Penn Highlands DuBoisRegistered Nurse, CVICU at Penn Highlands DuBois
Emma SidelingerEmma Sidelinger
Patient Care Assistant at Penn Highlands ElkPatient Care Assistant at Penn Highlands Elk