DENISE PIEDRAS
Pearland,TX
Summary
Highly motivated professional offering 10+ years of comprehensive experience assisting with and fulfilling organization needs and requirements. A strong leader and self-starter with excellent people skills and the ability to elicit interest, enthusiasm, and employee engagement. Adept at analyzing facts and developing innovative solutions to complex challenges, with a focus on meeting organizational goals and objectives.
Overview
15
15
years of professional experience
Work History
Human Resources Business Partner
NATIONAL OILWELL VARCO
04.2022 - Current
- Responsible for supporting the Human Resources Department's goals and conducting a variety of professional responsibilities in employment, compensation, employee relations, and HR administration.
- Accountable for ensuring the consistent administration of all Human Resources policies, procedures, documentation, and programs relative to the company and its employees.
- Maintain in-depth knowledge of legal requirements and government reporting regulations.
- Resources functions and ensure policies, procedures, and reporting are in compliance.
- Manage all employee relation concerns, inquiries, and complaints by conducting thorough, objective investigations
- Conducted exit interviews and managed unemployment claims on behalf of the company, including appeals, hearings, and audits.
- Responding to any required federal or state requests
- Advocate for employee needs and act as a liaison between employer-employee relations.
- Coach Managers and employees to improve work relationships, build morale, and increase productivity and retention.
- Responsible for FMLA, LOA, LTD, STD, ADA and Workers Compensation
- Manage and assist in all stages of the Full Employee Life Cycle.
- Create Job descriptions, requisitions, and perform Market Data analysis.
- Review and assist with employee annual compensations and Bonus program.
- Collaborate with HR Services on all transactional HR matters.
- Work with payroll to ensure changes to deductions, bonuses, pay, accruals, and timekeeping are processed correctly.
- Assisted with acquisition support and special projects as requested.
- Work closely with all levels of management and upper executives
- Travel to offsite locations in support of HR programs and conflict resolution/ investigations.
- Support multiple states and regions
- Developed and maintained relationships with recruitment agencies, industry professionals, and government agencies for successful recruitment efforts.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
Human Resources Generalist
National Oilwell Varco
02.2019 - 04.2022
- Accountable for assuring the consistent administration of all corporate policies, procedures, and programs relative to facility and employees.
- Respond to personnel inquiries regarding HR policies and procedures.
- Maintain knowledge of legal requirements and government reporting regulations affecting Human Resources functions.
- Plan and conduct new employee orientation to foster a positive attitude toward company goals.
- Support the new hire process with pre-employment, onboarding, and I9 verification.
- Advise management on appropriate resolutions of employee relations issues.
- Provide support as needed for NOV Corporate and Segment initiatives and programs.
- Assist with addressing client base questions, concerns, and issues in an expedited manner.
- Assist the Segment with administrative duties and facilitate the process.
- Interpret, assist, and advise managers, including employees, regarding leave management, benefits administration, payroll issues, HR procedures, and policies within the specified guidelines.
- Coordinate and ensure random drug testing is completed quarterly.
- Accurately perform and submit reports promptly.
- Establish and organize maintenance of Segment records, ensuring accuracy, and high confidentiality in all aspects of the business.
- Act as HR representative on various committees and as point person on special projects, as assigned.
- Perform all other duties assigned by management and assist all Segment Business Units.
- Guided managers and employees on talent management, payroll, FMLA, and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Human Resources Coordinator
National Oilwell Varco
10.2017 - 02.2019
- Provide administrative support and coordination in the consistent and practical application of policies, procedures, and practices of Tuboscope HR.
- Assisted the department with administrative duties and facilitated the processes at all business locations and regions.
- Interpret, assist, and advise managers, including employees, regarding leave management, benefits administration, payroll issues, HR procedures, and policies within the specified guidelines.
- Support the new hire process with pre-employment, onboarding, I9 verification, and scheduling of Safety Orientation.
- Supported HR functions emphasizing record keeping, data entry, and general HR tasks.
- Assisted with the recruitment process by filtering applications, scheduling interviews, assisting in the interview process, and drafting offer letters.
- Organize and coordinate the circulation of employment paperwork to upper management for approvals.
- Coordinate and ensure random drug screenings are completed quarterly.
- Accurately perform and promptly submit headcount reports, Bonus plans, employee payments, and other assigned reports.
- Establish and organize maintenance of department records, ensuring accuracy and high confidentiality in all aspects of the business.
- Support direct administrative needs to the HR Director.
- Scribe for all HR meetings and responsible for minutes being timely distributed to HR Staff.
- Schedule interviews and assist with hotel and air travel accommodations for candidates
- Plan and coordinate HR functions to include catering, room reservations, and invitations to appropriate attendees
- Perform all other duties assigned by management and assist all Tuboscope HR.
- Maintained human resources information system and kept employee files up to-date and accurate.
CEA Customer Service Processor
Stewart Title Guaranty Company
06.2016 - 10.2017
- Assisted escrow officers with residential and commercial closings and prepared title company documents
- Support the field with any questions or concerns while responding to and processing inquiries from borrowers, lenders, and attorneys to resolve discrepancies.
- Process and confirm stop payments and obtain check copies in 20+ Bank portals.
- Responsible for processing automated and manual incoming wires
- Return wires and unclaimed funds in WIMS, AIM+, and ResWare
- Coordinate and prepare reports and notify when payments are received for the Homeowners Association.
- Assisted escrow officers with their wiring instructions.
- Accessed over 20 bank portals to verify wires posted, transferred funds, initiated, and approved wire requests.
- Processed APELS from WIMS, RamQuest, ResWare and Gators
- Proficiently processed over 50 plus wires per day.
Retail Sales Associate
T-MOBILE
06.2009 - 04.2016
- Collaborate with store management in opening, closing, and operating the retail store.
- Cash handling
- Perform weekly inventory counts.
- Complete deposits as governed by operations control standards.
- Provide outstanding customer service by meeting unique technology needs and resolving issues.
- Exceeded monthly revenue goals by acquiring new customer accounts and maximizing existing accounts.
- Completed accurate paperwork and transactions according to company policies and procedures.
Department Manager
TOYSRUS
08.2008 - 06.2009
- Led day-to-day department functions to maximize operations in customer service and satisfaction.
- Create appealing and eye-catching visual displays.
- Reports development and areas of opportunity within departments
- Employee training and coaching
- Credit card and membership enrollment
- Resolve customer issues promptly.
- Created enthusiasm and motivated employees by rewarding their outstanding performance.
Education
BBA – Bachelor of Business Administration - Human Resources
University of Houston– Downtown
Houston, TX12.2015
Human Resources Management Certification Program -
Rice University
Houston, TX12.2021
SHRM- CP Certification
TentativeSkills
- Manage Employee Relations/ Engagement
- Full Employee Life Cycle
- Compliance/ Employment Law
- HR Policies and Procedures
- Objectivity and Critical Thinking
- Performance Management
- Conflict Resolution & Investigations
- Training and Development
- Conduct Employee Surveys
- Business Acumen
- HRIS Management
- Advise and Coach
- Microsoft Office Suite
- Outlook/ Teams
- HRIS
- ADP
- Oracle
- JDE
- Lawlogix
- Exit Pro
- Kronos
- DocuSign
- Escreen
- Accurate
Affiliations
Society for Human Resource Management (2019- Present)
Timeline
Human Resources Business Partner
NATIONAL OILWELL VARCO
04.2022 - Current
Human Resources Generalist
National Oilwell Varco
02.2019 - 04.2022
Human Resources Coordinator
National Oilwell Varco
10.2017 - 02.2019
CEA Customer Service Processor
Stewart Title Guaranty Company
06.2016 - 10.2017
Retail Sales Associate
T-MOBILE
06.2009 - 04.2016
Department Manager
TOYSRUS
08.2008 - 06.2009
BBA – Bachelor of Business Administration - Human Resources
University of Houston– Downtown
Human Resources Management Certification Program -
Rice University
SHRM- CP Certification