Denise Pineda
College Station,Tx
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Surgery Scheduler/Bariatric Patient Care Coord
Baylor Scott & White Medical Center
02.2021 - Current
- Helped to create and keep the bariatric clinic afloat.
- Manage a bariatric clinic by handling conflicts that arose with the clinic and/or with patients.
- Coordinate all surgeries for general surgery/bariatric providers and communicate surgery instructions in detail with patients.
- Coordinate combo cases with other departments.
- Verify insurance benefits and obtained prior authorizations for surgeries and submitted appeals as needed.
- Manage 50-70 patients a month and ensure that all requirements are met for bariatric surgery.
- Assisted providers in chart review for all patients to ensure excellent patient care.
Front Desk Coordinator
Grace Wellness Center
08.2018 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Kept accounts in balance and ran daily reports to verify totals.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Post and run insurance payments to patients account
- Verify patients insurance benefits prior to office visits.
- Scheduled appointments in computer system.
Receptionist/Lab Tech/X-Ray Tech/Medical Assistant/Billing Representative
Brazos Valley Urgent Care
12.2009 - 07.2014
- Answering phone calls, scheduling patient appointments, fielding patient billing or lab questions
- Processing AR Reports
- Processing payments and verifying patient insurance
- Drawing blood and running tests on them, taking patient vitals and logging them in medical record keeping system
- Taking and copying x-rays for patients
- Confidently and adeptly handled claim denials and/or appeals.
Education
No Degree - Medical Office Specialist
San Antonio College of Medical And Dental Assistants
McAllen, TXNo Degree - CMC, Ph-T, CMAA
MedCerts
Online11.2023
Skills
- Staff Leadership
- Facility Coordinating
- Spanish Speaker
- Organization and Time Management
- Teamwork and Collaboration
- Pre-Authorization Management
- Maintaining Financial Records
- CPT Coding
- Office Supplies and Inventory
- Following Up with Patients
- Practitioner Support
Certification
Medical Office Specialist
McAllen, Tx
08/2004 to 08/2005
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduler/Bariatric Patient Care Coord
Baylor Scott & White Medical Center
02.2021 - Current
Front Desk Coordinator
Grace Wellness Center
08.2018 - 01.2021
Receptionist/Lab Tech/X-Ray Tech/Medical Assistant/Billing Representative
Brazos Valley Urgent Care
12.2009 - 07.2014
No Degree - Medical Office Specialist
San Antonio College of Medical And Dental Assistants
No Degree - CMC, Ph-T, CMAA
MedCerts
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