Summary
Overview
Work History
Education
Skills
Languages
Employment Gap
Timeline
Generic

DENISE PINHEIRO

Clarksville,TN

Summary

Dynamic and results-driven bilingual professional fluent in English and German, with over twelve years of experience in administrative and customer service roles. Proven ability to operate independently while leveraging critical thinking skills to achieve organizational goals through effective communication. Highly organized with a strong aptitude for multitasking, consistently meeting challenging deadlines without compromising quality. Committed to delivering exceptional service and fostering positive relationships in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Administrative Assistant

Parent Outreach Services
08.2015 - Current
  • Company Overview: Directorate of Family and Morale, Welfare and Recreation Division (DFMWR)
  • Serve as the central point of contact for matters related to day-to-day operations for the DFMWR organization. Extensive knowledge with Army Regulations, Standards Operating Procedures, and practices such as Department of Defense directives and regulations. Routinely keep upper management up to date with daily functions of the administrative duties.
  • Oversee the collection, accounting, and reporting of funds
  • Handle sensitive and confidential information daily to protect fellow team member and customer information
  • Experience in answering phones and handling cash registers
  • Compile data for reports
  • Accurately counted, balanced, and turned in cash profits to management at the end of every shift
  • Consistently balance daily sales with zero discrepancies
  • Maintain documentation and reports on security-related incidents or investigations
  • Experience in utilizing office automation equipment
  • Maintain records and files
  • Provide administrative support (copying, filing, telephone calls)
  • Establish and maintain office files in accordance with regulatory guidance/procedures
  • Responsible for training new administrative personnel and managers in CYMS (Child/Youth Management System)
  • Hours Worked: 40 hours per week

Assets Protection/Target Protection Specialist

Target
09.2009 - 03.2012
  • Responsible for the daily enforcement of company standards as they related to the security and safety of the organization. Perform random customer and personnel searches to ensure merchandise security. Continuously improved audit and control procedures.
  • Established safe and secure environment for customers and employees
  • Monitored compliance with company regulations and policies
  • Responded to customer’s inquiries and complaints by providing general information and assistance
  • Conducted daily inventories and provided data to upper management
  • Received and reviewed incoming requests for completeness in accordance to required action needed
  • Hours Worked: 40 hours per week

Access Control Specialist

Securitas
05.2002 - 09.2006
  • Under the direction of management, ensured the physical security of employees, customers, and facilities by implementing access control policies and protocols. Provided and obtained information, input, and recommendations as a liaison to internal departments.
  • Assigned access rights based on established protocol
  • Assisted in identifying and resolving issues with access control in accordance with guidelines
  • Assisted in policy and procedure development related to Access Control
  • As a bilingual (German and English) Access Control Specialist, contributed to resolving customer issues and diffusing high-stress situations
  • Hours Worked: 40 hours per week

Education

Hopkinsville Community College
Hopkinsville, KY
01.2014

Skills

  • Acknowledged by senior leadership for dependability
  • Sales and product promotion
  • Proficient in Microsoft Office Suite
  • Spreadsheet management
  • Data communication expertise
  • Typing: 40 wpm Finance and Accounting Personnel Management, Payroll
  • Proficient in PII and confidentiality procedures
  • DoD information assurance training

Languages

English
Native or Bilingual
German
Native or Bilingual

Employment Gap

  • 03/2012 to 08/2015: As a Military spouse, relocated to Fort Campbell, KY. Attended Hopkinsville Community College from January 2014 – December 2014.
  • 09/2006 to 09/2009: As a Military Spouse overseas, relocated to Hawaii due to spouse’s new duty station.

Timeline

Administrative Assistant

Parent Outreach Services
08.2015 - Current

Assets Protection/Target Protection Specialist

Target
09.2009 - 03.2012

Access Control Specialist

Securitas
05.2002 - 09.2006

Hopkinsville Community College

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