Denise Polo
Colorado Springs,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Claims/Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Weekend Claims Adjustor
Automobile Club Southern California
12.2021 - 11.2024
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Utilize tools provided by the organization to assist members in a smooth claim process, such as HiMarley texting feature, ACH pay for direct deposit payments, Photo Base Capture to estimate damages, offered preferred AAA repairs shops to inspect and repair, and utilize a Total loss Prediction tool
ERS Lead Dispatcher
Automobile Club of Southern California
04.2009 - 12.2021
- Facilitate and advise fellow co-workers to recognize and diffuse escalated situations
- Maintained daily phone agents work schedules for production efficiency
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages by using SFS Saleforce
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
Showroom Sales Consultant
TileNCouters Inc.
06.2007 - 10.2011
- Boosted showroom sales by providing exceptional customer service and product knowledge to clients.
- Fostered strong relationships with vendors and suppliers to negotiate favorable pricing, terms, and delivery schedules for products sold in the showroom.
- Attended industry trade shows to stay current on market trends and expand product knowledge for better customer service.
- Streamlined daily operations by implementing organizational systems within the showroom workspace.
Kitchen and Bath Designer
West Coast Kitchen & Bath
05.2006 - 06.2007
- Delivered functional yet aesthetically pleasing designs by balancing client preferences with practical considerations such as budget constraints or architectural limitations.
- Optimized use of space in kitchen and bath designs by incorporating creative storage solutions.
- Utilized 3D rendering software to create realistic visualizations of proposed designs, aiding in client decision-making processes.
- Created professional presentations using 20/20 Design to creatively communicate design intent and direction.
- Collaborated with clients to select the perfect materials, finishes, and fixtures for their dream spaces.
Showroom Manager
H & S Cabinets & Construction
08.2002 - 02.2005
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Managed custom projects by completing initial quotes, design and sample requests.
- Provided prompt, courteous service to every individual entering showroom.
Education
Design
Pasadena City College
Pasadena, CABusiness/Interior Design
Learning Tree University
Chatsworth, CADiploma -
Chatsworth High School
Chatsworth, CASkills
- Decision-making
- Claims processing
- Settlement negotiation
- Policy investigations
- Damage assessment
- Attention to detail
- Sales background
- Payment processing
References
References and additional information provided on request.
Timeline
Weekend Claims Adjustor
Automobile Club Southern California
12.2021 - 11.2024
ERS Lead Dispatcher
Automobile Club of Southern California
04.2009 - 12.2021
Showroom Sales Consultant
TileNCouters Inc.
06.2007 - 10.2011
Kitchen and Bath Designer
West Coast Kitchen & Bath
05.2006 - 06.2007
Showroom Manager
H & S Cabinets & Construction
08.2002 - 02.2005
Business/Interior Design
Learning Tree University
Diploma -
Chatsworth High School
Design
Pasadena City College
Similar Profiles
Audra SalisburyAudra Salisbury
Branch Member Specialist at AAA-Automobile Club Southern CaliforniaBranch Member Specialist at AAA-Automobile Club Southern California
Maritza BrisenoMaritza Briseno
Emergency Roadside Dispatcher at Automobile Club of Southern CaliforniaEmergency Roadside Dispatcher at Automobile Club of Southern California
Tempestt BurdineTempestt Burdine
Branch Member Service Specialist at Automobile Club of Southern CaliforniaBranch Member Service Specialist at Automobile Club of Southern California