Denise Ponder
DSW Inc.
Shreveport,LA
22
Years of experience
Work History
Working with the handicapped of all ages and disabilities.
10 Years 9 Months- Managed the day to day operations of making sure all life needs where met.
- Reporting daily life issues with clients.
- The Arc of Caddo-Bossier, Shreveport, LA, 2016-Present
Office Manager
1 Year- Scheduling day to day operations of running the restaurant.
- Handling payroll employee scheduling, filing.
- Following health and safety regulations.
- Jefferson, TX, 2015 - 2016
Head Waitress
2 Years- Supervised and trained all wait staff.
- Handled customer service issues.
- Marshall, TX, 2013 - 2015
Manager
4 Years- Managed day to day operations of the gift shop and restaurant wait staff.
- Supervised and trained gift shop and wait staff.
- Shreveport, LA, 2009 - 2013
Program Director
2 Years- Managed a long-term, 14-bed housing facility for homeless men and women with HIV/AIDS.
- Conducted interviews with residents, reviewed program acceptance.
- Recruited and managed staff of up to eight employees.
- Responsible for day to day operations as well as grant requirement compliance.
- Managed day to day operations for all facilities.
- Shreveport, LA, 2007 - 2009
Senior Loan Officer
1 Year- Responsible for processing consumer loans including working directly with members and issuing loan paperwork.
- Monthly reconciliation of loan activity.
- Up-selling and cross-selling consumer lending and investment products.
- Credit counseling for members.
- Shreveport, LA, 2005 - 2006
Education
No Degree - General Studies
Associate of Science - Retail Management
No Degree - General Studies
Skills
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Problem resolution
Verbal communication
Section name
Over twenty-five years of customer service experience in a diversity of positions and compliance.
Timeline
Working with the handicapped of all ages and disabilities.
DSW Inc.
01.2016 - CurrentRead More
Office Manager
Cork Yard
01.2015 - 01.2016Read More
Head Waitress
Central Perks
01.2013 - 01.2015Read More
Manager
Glenwood Tea Room. And Head Waitress
01.2009 - 01.2013Read More
Program Director
MERCY CENTER - PHILADELPHIA CENTER
01.2007 - 01.2009Read More
Senior Loan Officer
AENAC FEDERAL CREDIT UNION
01.2005 - 01.2006Read More
LSU
No Degree from General Studies
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Bauder School of Retail
Associate of Science from Retail Management
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LSU, Shreveport, LA
No Degree from General Studies
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