30+Years of professional experience
Denise Presley
Summary
- Detail-oriented and knowledgeable Senior MPA skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
- Versatile Senior MPA 30+ years of experience in medical and administrative support. Robust history of accurately documenting patient health information. Efficiently schedules appointments and records patient insurance information.
- Reliable Medical Support professional with 30+years of experience in medical environment. Expertly assist with office operations and physician support by gathering patient information and Insurance. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
- Always willing to help
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
Work History
Sr. Medical Practice Assistant
Parkland Health & Hospital System
05.2021 - Current
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients and verified demographics. Inform our customers of any upcoming appointments.
- Promoted office efficiency by verifying and assigning the appropriate coverages. Assists our customers with paperwork. Inform and provide the appropriate documentation to apply for Patient Financial Assistance program.
- Collaborate with internal and external departments.
- Call and fax
- Assists and help my coworkers.
- Had the opportunity of working as a preceptor. Trained incoming staff. etc...
Surgery Secretary and Emergency Information Clerk
Parkland Health & Hospital System
1 1991 - 5 1994
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Made certain that every patient had an identification bracelet placed on their arms.
- Made sure that patients valuables were secured by turning them over to the appropriate department.
- Updated patient names.
- Updated admittance log.
- Updated death log.
- Tagged decease patients and made sure the appropriate paperwork was attached.
- Made sure all trauma and cardiac rooms had the appropriate surgical trays etc.
- Made certain that lab tubes and lab requisitions was always stocked.
- Paged the appropriate medical teams.
- Sent bloodwork to labs.
- Walked down blood gas lab to lab.
- Looked up patient rooms for visitors.
- Called the appropriate departments for STAT procedures.
- Scheduled followup appointments.
- Assisted various various medical teams.
Nursing Assistant
Parkland Health & Hospital System
10 1988 - 1 1991
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Used chairlift equipment to lift patients from chairs to beds, following all safety procedures
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Employed mobility devices. to avoid injuries.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Changed urine catheters.
- Kept up with patients intake and outtake.
- Made sure patient family needs were met.
- Used chairlift.
- Assisted medical staff with bandage changes and c-spine punctures.
Education
Nursing
El Centro College
Dallas, TX01-1990
Medical Assisting
National Education Center
Dallas, TX09-1988
Skills
- Data Entry
- Verbal and Written Communication
- Billing and Coding
- Workload Management
- Data Confidentiality
- Support Services
- Team Collaboration
- Office equipment operation
- Customer service
- Multitasking abilities
- Professional and Mature
- Attention to detail
- Effective communication
- Computer Skills
- Fast Learner
Timeline
Sr. Medical Practice Assistant
Parkland Health & Hospital System
05.2021 - Current
Surgery Secretary and Emergency Information Clerk
Parkland Health & Hospital System
1 1991 - 5 1994
Nursing Assistant
Parkland Health & Hospital System
10 1988 - 1 1991
Nursing
El Centro College
Medical Assisting
National Education Center