Denise Prince
Barberton
Summary
Dynamic Outpatient Office Coordinator at Community Assessment & Treatment Services Inc., adept in schedule coordination and customer service. Enhanced client satisfaction through effective communication and problem resolution. Skilled in Medicaid billing and community outreach, fostering a supportive environment while maintaining high performance standards and minimizing regulatory risks.
Developed strong organizational skills in fast-paced office environment. Demonstrates ability to streamline processes and enhance operational efficiency. Seeking to transition into new field where these skills can contribute to team success and growth.
Offering excellent communication skills and keen ability to learn and adapt quickly. Brings solid understanding of administrative tasks and proficiency in using office software and tools. Ready to use and develop organizational and communication skills in Office Coordinator role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Outpatient Office Coordinator CDCA
Community Assessment & Treatment Services Inc.
04.2022 - Current
- Coordinated office activities to ensure efficient workflow and communication among team members.
- Assisted in managing schedules, appointments, and meetings for staff and clients.
- Supported document preparation, including reports, presentations, and correspondence.
- Maintained organized filing system for easy access to important documents and records.
- Handled incoming calls and inquiries, providing timely information to clients and vendors.
- Utilized office software tools to enhance productivity and streamline administrative tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Reconciled account files and produced monthly reports.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Lead clinical groups twice a week.
- Mange referrals and work with community resources, courts, lawyers, judges, and probation/parole officers.
- Manage the client intake process.
- Assist in making prior authorizations for clients in residential and outpatient services.
- Assist in assessments for clients.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Bill Medicaid for client received services.
- Case management.
- Utilize local community resources to promote best living situations for clients.
- Monitored front areas so that questions could be promptly addressed.
- Facilitated a positive work environment by addressing employee/ clients concerns and providing support when needed.
- Interceded between employees during arguments and diffused tense situations.
- Kept high average of performance evaluations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
High School Diploma -
Timken High School
Canton, OHCDCA.193065 - Chemical Dependency
Ohio Chemical Dependency Professionals Board
Columbus, OH07-2025
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Billing Medicaid
- Clinical counseling
- Community outreach
- Report writing
- Training and coaching
Certification
- CDCA- License - 193065
Timeline
Outpatient Office Coordinator CDCA
Community Assessment & Treatment Services Inc.
04.2022 - Current
High School Diploma -
Timken High School
CDCA.193065 - Chemical Dependency
Ohio Chemical Dependency Professionals Board
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