Denise Pringle
Indian Rocks Beach,Florida
Summary
Dedicated and results-driven sales professional with a proven track record at Dignity Memorial, excelling in relationship building and closing skills. Leveraging empathy and product knowledge, I consistently exceeded sales quotas while providing compassionate guidance to families. Adept at problem-solving, I fostered long-lasting connections and drove revenue growth through tailored solutions. Known for adaptability, creativity, and results-oriented mindset.
Overview
19
19
years of professional experience
Work History
Pre-need Sales Advisor
Dignity Memorial: Serenity Funeral Home & Cemetery
06.2019 - 01.2024
- Drove revenue growth, leading sales efforts for end of life solutions, including cemetery property, tailored funeral packages, personalized and designed monuments, headstones, and plaques.
- Successfully developed long-lasting connections with families through compassionate interaction, providing assistance from beginning stages to final placement of memorial.
- Responded to calls 24/7 providing compassionate guidance to families in their time of need.
- Provided expert product knowledge to customers, leading to informed purchasing decisions by identifying their needs
- Earned the privilege of receiving referrals to protect family members and the families extended network by educating them about the advantages of pre-planning
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Meticulously completed essential documentation of interments while keeping up with strict compliance of stat and industry regulations
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Consistently exceeded company-defined sales quotas
- Kept detailed records of daily activities through online customer database.
Patient Experience Representative
TriHealth Bethesda North Hospital
10.2015 - 05.2019
- Maintained patient confidentiality by adhering to HIPAA regulations and securely handling sensitive information.
- Collaborated with clinical staff to ensure timely communication of test results and care plans to patients.
- Supported a positive patient experience through active listening, empathetic communication, and prompt issue resolution.
- Actively participated in staff meetings, contributing ideas for improving overall patient experience at the facility.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Planned and executed patient experience events for a variety of celebrations for patients and staff
Lead Health Unit Coordinator
TriHealth Bethesda North Hospital
01.2008 - 10.2015
- Ensured smooth daily operations through effective coordination between physicians, nurses, technicians, therapists, case managers, social workers.
- Assisted in the recruitment, training, and evaluation of new health unit coordinators to maintain high-quality care standards within the unit.
- Participated in quality assurance initiatives that led to improvements in overall patient outcomes.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
Cardiac Monitor Technician
TriHealth Bethesda North Hospital
08.2004 - 01.2008
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient heart rhythm
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Initiated 12 lead EKG's for patients in cardiac failure, responding to hospital crisis codes.
Education
High School Diploma -
Kings High School
Kings Mills, OhioSome College (No Degree) -
SHI Medical Massage School
Lebanon, OhioCardiac Monitoring Certification -
Deaconess Health Campus
Cincinnati, OH2-15 -
Florida School of Insurance
Skills
- Active Listening
- Sales Strategies
- Business Development
- Empathy
- Closing Skills
- Problem Solving
- Relationship Building
- Product Knowledge
- Excellent Interpersonal Skills
- Adaptability/Resilient
- Conflict Resolution
- Coaching and Mentoring
Licenses
Florida 2-15 Life, Health, and Variable Annuity Agent License
Ohio Non-Resident Health and Life Insurance Agent
Timeline
Pre-need Sales Advisor
Dignity Memorial: Serenity Funeral Home & Cemetery
06.2019 - 01.2024
Patient Experience Representative
TriHealth Bethesda North Hospital
10.2015 - 05.2019
Lead Health Unit Coordinator
TriHealth Bethesda North Hospital
01.2008 - 10.2015
Cardiac Monitor Technician
TriHealth Bethesda North Hospital
08.2004 - 01.2008
High School Diploma -
Kings High School
Some College (No Degree) -
SHI Medical Massage School
Cardiac Monitoring Certification -
Deaconess Health Campus
2-15 -
Florida School of Insurance
Similar Profiles
Yalisse FarizaYalisse Fariza
Family Service Counselor at Dignity Memorial - Forest Park East Funeral and CemeteryFamily Service Counselor at Dignity Memorial - Forest Park East Funeral and Cemetery
Misty PrizMisty Priz
Administrative Coordinator at Memorial Park Funeral Home and CemeteryAdministrative Coordinator at Memorial Park Funeral Home and Cemetery
Sabrina BrodieSabrina Brodie
Cemetery Sales Director at Arbor Memorial-Pleasantview Funeral Home CemeteryCemetery Sales Director at Arbor Memorial-Pleasantview Funeral Home Cemetery
Ginger DelisleGinger Delisle
Client Service Consultant at Evolve Medical Holding LLCClient Service Consultant at Evolve Medical Holding LLC
Daniel OneillDaniel Oneill
Shift Manager/Key Holder at CVS Pharmacy, RetailShift Manager/Key Holder at CVS Pharmacy, Retail