DENISE I PRO
Waterbury,CT
Summary
Highly motivated CTA/CNA with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Compassionate Community health employee with 4 years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support. Organized and dependable with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
CTA/CNA OBGYN
Optimus Health Care
07.2022 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Trained new team members by relaying information on company procedures and safety requirements.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
Front Desk Registrar
Optimus Health Care
01.2021 - 07.2022
- Coordinated patient scheduling, check-in, check-out
- Organized paperwork such as consents and registrations for office and patient needs
- Managed and scheduled COVID vaccination appointments based on optimal patient loads and vaccine inventory
- Training new hires, on all COVID vaccination processes
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
COVID Testing Registrar
Optimus Health Care
03.2020 - 12.2020
- Community and onsite COVID testing registration
- Verified paperwork accuracy and checked for completion prior to processing
- Greeted every patients with personable approach and provided knowledgeable service
- Processed registrations with attention to compliance with operational policies and standards
- Updated EHR system with latest information to keep records current and accurate
- Volunteered to help with special projects of varying degrees of complexity.
Front Desk Registrar
Optimus Health Care
09.2019 - 03.2020
- Adhered to strict HIPAA guidelines to protect patient privacy
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed multi-line phone system and pleasantly greeted patients
- Helped patients complete necessary medical forms and documentation
- Checked patient insurance, demographic and health history to keep information current
- Transcribed phone messages and relayed to appropriate personnel
- Scheduled appointments for providers based on optimal patient loads and clinician availability.
Personal Care Attendant
Angels Home Care
08.2018 - 10.2019
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted patients with personal requirements for housekeeping and grooming assistance
- Provided safe mobility support to help patients move around personal and public spaces
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Waitress/Bartender
Evolution Sports Bar
08.2017 - 01.2019
- Created a welcoming environment for visiting guest providing a memorable dining experience
- Advertised, marketed and recommended menu options to guest to increase guest satisfaction
- Communicated product knowledge to facilitate guest decision making
- Created a welcoming environment for visiting guest providing a memorable dining experience
- Maintained all sanitation procedures and food safety guidelines
- Demonstrated flexibility in regard to work assignments and work schedule
- Hired, trained and supervised restaurant staff of 10 to uphold service standards, food quality, and customer satisfaction and retention
- Managed bar area including cocktail design and menu, inventory, regulation compliance, and high quality customer relationships to increase restaurant value
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales
- Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers.
Secretary
Centro De Servicios Hispanos
01.2004 - 07.2008
- Received, screened and routed all incoming calls to appropriate staff
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy
- Accepted payments for all work completed and closed out registers at the end of each day
- Prepared bank deposits, placed orders for office supplies and completed all other duties as assigned.
Education
CNA Certification: Dorsey Training Direct -
Training Direct
Bridgeport, CT07.2023
Associate of Science - Early Childhood Special Education
Housatonic Community College
Bridgeport, CTHigh School Diploma -
AJ Dimond High School
Anchorage, AK05.2007
Skills
- Customer Service-Oriented
- Computer Proficiency
- Staff Training
- Documentation and Reporting
- Verbal and Written Communication
- Schedule Coordination
- Multi-Line Phone Systems
- Quality Assurance
- Remote Work Coordination
- Office Supply Management
- Critical Thinking
- Electronic Medical Record/ EPIC
- OB/GYN Procedures
- EKG Set Up and Monitoring
Languages
Spanish
Native or Bilingual
Sign Language
Proficiency
Timeline
CTA/CNA OBGYN
Optimus Health Care
07.2022 - Current
Front Desk Registrar
Optimus Health Care
01.2021 - 07.2022
COVID Testing Registrar
Optimus Health Care
03.2020 - 12.2020
Front Desk Registrar
Optimus Health Care
09.2019 - 03.2020
Personal Care Attendant
Angels Home Care
08.2018 - 10.2019
Waitress/Bartender
Evolution Sports Bar
08.2017 - 01.2019
Secretary
Centro De Servicios Hispanos
01.2004 - 07.2008
CNA Certification: Dorsey Training Direct -
Training Direct
Associate of Science - Early Childhood Special Education
Housatonic Community College
High School Diploma -
AJ Dimond High School
Similar Profiles
Alexis GuadalupeAlexis Guadalupe
Medical Front Office Receptionist at Optimus Health CareMedical Front Office Receptionist at Optimus Health Care
Shefali ShefaliShefali Shefali
Compounding Pharmacy Technician at Optimus Health CareCompounding Pharmacy Technician at Optimus Health Care
Ayesha Santana, MPHA,BaScAyesha Santana, MPHA,BaSc
Director Of Operations at OPTIMUS HEALTH CARE INCDirector Of Operations at OPTIMUS HEALTH CARE INC