Denise Proulx
Colorado Springs,CO
Summary
Driven and compassionate Nursing Assistant with a proven track record at 24 Hr Nursing Care/Companion, enhancing patient satisfaction through exceptional care and emotional support. Skilled in patient feeding and fostering positive relationships, demonstrated multitasking abilities, and excellent communication skills to elevate customer service across roles. Achieved increased patient engagement and streamlined operations in recreational facilities.
Experienced in Accts recv/payable, stocking, sales, organization , cashier
Overview
47
47
years of professional experience
Work History
Nursing Assistant
24 Hr Nursing Care/Companion
09.1980 - 02.2021
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Collaborated with family members to develop long-term business goals and strategic plans for growth.
Sales Associate, Cashier, Store(part Time)
Circle K Convienient and Gas Station Store
03.1982 - 08.1983
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Parks Recreation Attendant N Stock Personnel
John Prince Park N Recreation Dept
08.1974 - 08.1977
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
- Processed reservations for parks, amenities and sports facilities, using Software and Software.
- Inspected park and recreational areas regularly to maintain safe and clean premises.
- Conducted facility opening and closing procedures by unlocking and locking entrance gates, activating, and deactivating working displays and turning off and on lights for security.
- Trained new staff members on policies, procedures, and best practices to uphold consistent service standards across the team.
- Maintained a safe and clean recreational environment, ensuring the well-being of patrons.
- Oversaw daily opening and closing procedures, ensuring accurate cash handling processes were followed.
- Managed inventory of supplies and equipment, maintaining optimal levels for seamless operation of programs and events.
Sales Associate
McDonald’s
08.1974 - 08.1976
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Prerequisites - Business, Nursing
Indian River Community College
Ft Pierce, FL05.1981
Academic, Business
Southington High
Southington,CT06.1973
Academic - Acting, Business
Palm Bch Gardens High
Palm Beach Gardens, FL05.1973
Skills
- Patient Care
- Patient Feeding
- Basic Life Support
- Direct Patient Care
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Restocking Shelves
- Pallet Jack Operation
- Item scanning
- Loading and unloading
- Stock Rotation
- Workplace Cleanliness
- Display Assembly
- Receiving Shipments
- Merchandising guidelines
- Order Fulfillment
- Merchandising Techniques
- Product pricing
- Positive Attitude
- Shelf Stocking
- Friendly and Personable
- Customer Assistance
- Customer Service
- Product Labeling
Retired now and don’t want to do nursing. Able to understand and learn . Have excellent customer ser
Retired, Do not want nursing, excellent customer service n sales. Willing to learn
Timeline
Sales Associate, Cashier, Store(part Time)
Circle K Convienient and Gas Station Store
03.1982 - 08.1983
Nursing Assistant
24 Hr Nursing Care/Companion
09.1980 - 02.2021
Parks Recreation Attendant N Stock Personnel
John Prince Park N Recreation Dept
08.1974 - 08.1977
Sales Associate
McDonald’s
08.1974 - 08.1976
Prerequisites - Business, Nursing
Indian River Community College
Academic, Business
Southington High
Academic - Acting, Business
Palm Bch Gardens High
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