Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Quangvan

Fort Worth

Summary

Dynamic customer service professional with a proven track record at McKesson, excelling in conflict resolution and complaint handling. Demonstrated ability to enhance customer satisfaction through empathetic communication and efficient problem-solving. Skilled in data entry and prioritization, consistently achieving high standards in service delivery and operational efficiency.

Overview

10
10
years of professional experience

Work History

Customer Service Representative Remote

McKesson
01.2020 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Ensured accurate documentation and consistent follow-up on customer transactions.

Emergency Room Registrar

HCA Healthcare Inc.
01.2015 - 08.2020
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Updated computer system with latest information to keep records current and accurate.
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
  • Supported efficient discharge processes by providing patients with necessary paperwork, instructions, and follow-up appointments when required.
  • Assisted in reducing ER overcrowding by efficiently directing patients to appropriate care areas.
  • Streamlined registration processes for improved efficiency and reduced wait times.
  • Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.
  • Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
  • Reduced potential conflicts or misunderstandings among patients or family members through clear explanations of hospital policies and procedures.
  • Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
  • Verified insurance coverage, coordinating with insurers to ensure accurate billing information.

Education

Associate Of Arts -

Tarrant County College
Fort Worth, TX

High School Diploma -

Tascosa High School
Amarillo, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Complaint handling
  • Conflict resolution
  • Payment processing
  • Customer satisfaction measurement
  • Scheduling
  • Paperwork processing
  • Administrative support
  • Data collection
  • Prioritization
  • De-escalation techniques
  • Recordkeeping strengths
  • Call triaging
  • Report preparation
  • Computer proficiency
  • Staff education and training
  • Brand representation
  • Reading comprehension
  • Account management

Timeline

Customer Service Representative Remote

McKesson
01.2020 - 01.2025

Emergency Room Registrar

HCA Healthcare Inc.
01.2015 - 08.2020

Associate Of Arts -

Tarrant County College

High School Diploma -

Tascosa High School

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