Denise Quiroz
Summary
Resourceful Service Technician known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and customer service, ensuring optimal operational functionality. Excel in time management, problem-solving, and adaptability, leveraging these skills to meet and exceed job expectations while maintaining high levels of client satisfaction. With all my current duties and responsibilities I am confident that they will help me become a great deputy. I will also be obtaining my bachelor's degree in Criminal Justice and Psychology, December of 2025.
Overview
5
5
years of professional experience
Work History
Inmate Service Technician
Arapahoe County Sheriff's Office
Centennial , CO
10.2024 - Current
- Managed and maintained records of inmates, including personal information and criminal history.
- Communicated regularly with staff members regarding updates on existing or new inmate files.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Scanned documents into electronic filing systems.
- Monitored stock levels of materials used in the daily operation of the mailroom.
- Collected payments from customers for an inmate's account, such as commissary or bonds.
- Performed data entry tasks associated with the booking in of an inmate.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Type up bond paperwork for an inmate's release.
- Use programs such as JMS, JBITS, NCIC, and CORE.
Inpatient Service Specalist
Children's Hospital Colorado Anschutz Medical Campus, Aurora
Aurora, CO
07.2020 - Current
- Provided general office support such as photocopying, faxing, scanning documents, and ordering supplies.
- Maintained confidentiality regarding all patient information in accordance with HIPAA regulations.
- Maintained confidential medical records by accurately filing documents into patient charts.
- Generated discharge summaries that included detailed instructions for post-hospitalization care.
- Conducted regular audits of patient charts to ensure accuracy and completeness of documentation.
- Answered phone calls from patients, families, and other healthcare providers in a professional manner.
- Performed data entry of patient information into electronic health record system.
- Greeted patients and visitors upon arrival to the inpatient unit.
- Facilitated communication between physicians, nurses, administrative staff, and other healthcare professionals.
- Handled inquiries from family members regarding their loved ones' care plans or treatment updates.
- Monitored stock levels of medical supplies within the inpatient unit and placed orders when necessary.
- Reviewed daily census reports and updated bed availability on internal tracking systems.
- Processed incoming mail and faxes, ensuring appropriate delivery to the correct department or individual.
- Prepared admission packets containing all necessary forms for new patients entering the facility.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Scanned documents and insurance cards to include in patient charts.
- Coordinated internal and external patient transportation.
- Supported patients with timely and knowledgeable response to diverse requests.
- Prepared charts for outpatient and inpatient services.
Education
Some College (No Degree) - Criminal Justice & Psychology
University of Colorado Denver
DenverSkills
- Data entry
- Case documentation
- Effective communication
- Documentation and reporting
- Bilingual (fluent in Spanish)
- Familiar with legal terminology and software
- Cultural understanding
- Microsoft Access
Timeline
Inmate Service Technician
Arapahoe County Sheriff's Office
10.2024 - Current
Inpatient Service Specalist
Children's Hospital Colorado Anschutz Medical Campus, Aurora
07.2020 - Current
Some College (No Degree) - Criminal Justice & Psychology
University of Colorado Denver