Denise Ramirez

Work History

Senior Director Family Self Sufficiency

Catholic Charities Of San Antonio

2021.10 - Current

Drove strategic improvements to enhance operational and program efficiencies for fourteen programs.
Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Prioritized and allocated valuable resources to meet client needs.
Set strategic plans and performance quality initiative goals to strengthen operations and drive growth.
Revamped operational plans to refocus staff and align processes with organizational objectives.
Instituted formal operating procedures and enforced adherence to policies and regulations that impacted performance measures.
Met with department supervisors and provided staff support to attain organizational goals.
Executed program plans and developed program tracking tools to facilitate project initiatives, trainings and administrative activities.
Performed continuous evaluations of facility, teams and policies to keep operations efficient and consistent.
Planned and integrated project and program schedules.
Established departmental performance goals and provided feedback for underperforming areas.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Worked closely with organizational leadership and board of directors to guide operational strategy.
Spearheaded innovative approaches to resource allocation and strategic planning.
Assisted with marketing strategies to foster achievement of program goals.
Formed strategic partnerships and connected to drive program development.
Drafted and distributed reports to assist with critical business decisions.
Evaluated program documentation to verify alignment with regulatory requirements.
Optimized operational processes using analytics tools to address client-specific metrics.
Monitored expenditures in alignment with funding requirements.
Managed daily operations while overseeing multiple locations to foster increased productivity.
Monitored office workflow and administrative processes to keep operations running smoothly.

Compliance and Training Coordinator

Seton Home

2017.07 - 2021.10

Created and maintained detailed training records and reports for program review.
Coordinated with department leaders to identify training needs and develop targeted solutions.
Produced training manuals, presentations and resources for enhanced learning.
Worked with program leadership to identify, plan, align, and address training needs in conjunction with contractual and regulatory requirements.
Verified training program compliance with applicable laws and regulations.
Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Developed and implemented successful onboarding program.
Developed job-specific competencies and performance standards.
Built and maintained professional relationships with vendors and suppliers.
Facilitated virtual, in-person and blended learning sessions.
Established and maintained quality control standards.
Utilized variety of instructional design methodologies to create effective learning experiences.
Developed and executed performance management programs to increase employee engagement and productivity.
Compiled internal information for compliance audit by reviewing company policy documentation, non-compliance reports and investigations into questionable conduct.
Implemented company compliance programs by researching changes in Health and Human Services legislation, maintaining company policy documentation and educating personnel on compliance policies.
Developed and maintained compliance database, tracking all compliance activities and documents.
Identified, investigated and documented compliance violations and recommended corrective measures.
Developed and maintained system for tracking and reporting compliance violations.
Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
Maintained up-to-date knowledge of current and emerging compliance regulations.
Monitored and assessed compliance risks associated with operational processes and procedures.
Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
Investigated and documented all violations of compliance regulations to determine necessary improvements.
Ensured compliance with all licensing regulations.

Operations and Compliance Manager

Seton Home

2015.07 - 2017.07

Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
Managed compliance efforts, reporting and audits.
Maintained effective working relationships with regulatory authorities, suppliers and customers.
Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
Prepared records and data for regular audits.
Conducted quarterly audits of environmental management compliance.
Played instrumental role in company-wide risk assessment efforts, supporting enhancements in organization processes and controls.
Delivered subject matter expertise for internal and external contracting entities on compliance best practices and quality control.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reported issues to higher management with great detail.
Reduced operational risks while organizing data to forecast performance trends.

Program Assistant

Seton Home

2013.07 - 2015.07

Assisted with planning and coordinating day-to-day and special program activities.
Managed both digital and physical filing systems and retrieved documents as required.
Subject matter expert in client management database.
Prepared clearly written and formatted documents and reports.
Created and updated records and files to maintain document compliance.
Conducted research and analyzed data to inform program decisions.
Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Supported planning and coordination of residential shelter program and associated activities.
Offered technical support and troubleshot issues to enhance office productivity.
Sorted, opened, and routed mail
Volunteered to help with special projects of varying degrees of complexity.
Completed daily logs for management review.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Ensure client documentation complied with contract requirements.

Resident Care Provider

Seton Home

2011.08 - 2013.07

Assisted clients with handling daily chores and errands by transporting to appointments, teaching life skills, and purchasing supplies.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Planned, prepared, and served meals and snacks
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Documented residents' mental status, sleep, and eating patterns
Monitored and assisted residents through individual service plans.
Coordinated daily medicine schedules and administration to clients
Scheduled and accompanied clients to medical appointments.

Summary

Overview

Work History

Senior Director Family Self Sufficiency

Compliance and Training Coordinator

Operations and Compliance Manager

Program Assistant

Resident Care Provider

Education

Organizational Leadership

High School Diploma -

Skills

Software

Certification

Work Preference

Work Type

Work Location

Important To Me

Work Availability

Timeline

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