Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denise Ramirez

Jersey City,NJ

Summary

I'm currently seeking new opportunities that develop growth within work experience and self experience. Inspired to work within a community in which I feel transactional acceptance in both parties. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Service and Money Transaction/Tax Preparer

Multiservice AC Plaza 2000
02.2023 - Current
  • Working in a self paced environment
  • Working on money transactions to other countries and the goal is to count the exact amount being sent
  • Counting a large amount of money through the end of day and account how much has to be left and sent to the money collecting services
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.

Sales Associate

Forever 21
10.2021 - 06.2022


  • Experience within a group of associates and utilizing team building skills
  • Utilizing time in a heavy work environment, yet working at a fast pace while still maintaining the clients needs
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

North Bergen High School

Business Marketing

Kean University
05.2026

Skills

  • Product Knowledge
  • Complaint Handling
  • Time Management
  • Active Listening
  • Account Management
  • Information Processing
  • Analytical Skills
  • Training and Development
  • Customer Relationship Management
  • Multitasking
  • Effective Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service and Money Transaction/Tax Preparer

Multiservice AC Plaza 2000
02.2023 - Current

Sales Associate

Forever 21
10.2021 - 06.2022

North Bergen High School

Business Marketing

Kean University

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Denise Ramirez