Denise Ramos
Los Angeles,CA
Summary
I am experienced with overseeing and optimizing guest experiences
Utilizes effective team management and conflict resolution techniques to maintain welcoming atmosphere. Track record of fostering culture of exceptional service and operational efficiency.
Consistently received positive feedback from customers, contributing to a high customer satisfaction rating and repeat business.
Played a key role in fostering a collaborative team environment, helping to train new staff, and improving service efficiency.
Successfully handled customer complaints and resolved issues promptly, ensuring a positive experience
Demonstrated excellent time management by efficiently managing multiple tables and prioritizing tasks during busy shifts.
Maintained high standards of cleanliness and adhered to health and safety regulations, contributing to a clean environment.
Overview
2
2
years of professional experience
Work History
Hostess Manager / Waitress
Hikari Sushi Bar
11.2021 - 07.2023
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Enhanced customer satisfaction by ensuring a welcoming and organized environment.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
Skills
- Workplace safety
- Guest relations
- Hygiene standards
- Customer service
- Critical thinking
- Reliable and responsible
- Collaboration and teamwork
- Relationship building
- Training and onboarding
- Calm and pleasant demeanor
- Sanitation
- Performance improvement
- Team leadership
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Cash handling
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Hostess Manager / Waitress
Hikari Sushi Bar
11.2021 - 07.2023
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