Denise Rattlar
Yuma,Arizona
Summary
Ambitious and reliable Dental Assistant with outstanding personality, great communication skills and excellent dental care capability; Ready to provide chairside support, provide administrative support and oral care effectively in a thriving practice.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Assistant Intern
Robert J Land DDS
11.2023 - 11.2023
- 16 clock hours of hands on training within the clinic
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Delivery Driver
DoorDash
01.2018 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
Energy Technician
Insight Global
10.2020 - 07.2021
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to high volume of phone and email requests to provide logistics information.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Developed and implemented process enhancements to drive continuous program improvement.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Developed and implemented customer service policies and procedures.
- Kept accurate records of customer support interactions using defined methods and tools.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Created and maintained knowledge base of articles to enable informed service across support team.
Mobile Sales Expert
OSL Wireless
10.2019 - 06.2020
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Customer Retention Agent
Advanced Call Center Technologies LLC
01.2019 - 10.2019
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Sanitation Crew Member
Southeast Poultry
12.2018 - 01.2019
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Reassembled production lines to restore production with minimal downtime.
- Completed in-depth cleaning of machinery to protect consumers from contamination and illness.
Education
Certificate - Dental Hygiene
Accelerated Dental Assisting Academy
Yuma, AZ11.2023
In Progress - Liberal Arts And General Studies
Arizona Western College
Yuma, AZ11.2023
GED -
Arizona Western College
Yuma, AZ11.2012
No Degree -
Yuma High School
Yuma, AZ05.2008
Skills
- Fluent in Spanish
- Dependable and Reliable
- Time Management Skills
- Attention to Detail
- Teamwork and Collaboration
- Valid Driver's License
- Customer Service
- Complex Problem-Solving
- Positive Attitude
Certification
- Dental Assisting Certificate
- CPR Certified by The American Heart Association
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Assistant Intern
Robert J Land DDS
11.2023 - 11.2023
Energy Technician
Insight Global
10.2020 - 07.2021
Mobile Sales Expert
OSL Wireless
10.2019 - 06.2020
Customer Retention Agent
Advanced Call Center Technologies LLC
01.2019 - 10.2019
Sanitation Crew Member
Southeast Poultry
12.2018 - 01.2019
Delivery Driver
DoorDash
01.2018 - Current
Certificate - Dental Hygiene
Accelerated Dental Assisting Academy
In Progress - Liberal Arts And General Studies
Arizona Western College
GED -
Arizona Western College
No Degree -
Yuma High School
- Dental Assisting Certificate
- CPR Certified by The American Heart Association
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