Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Denise Redford

Waukesha,WI

Summary

Mental health professional well-prepared to deliver impactful counseling services, focused on fostering client well-being through evidence-based practices. Extensive experience in providing comprehensive care and support, with strong emphasis on collaboration and adaptability. Known for excellent interpersonal skills and client-centered approach.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Mental Health Counselor

Johnson County Mental Health
09.2024 - Current
  • Conduct individual, couples, and family therapy sessions using evidence-based interventions such as Cognitive Behavioral Therapy (CBT) and Eye Movement Desensitization and Reprocessing (EMDR) to treat mental health disorders such as depression, anxiety, trauma, and grief.
  • Help develop and implement personalized treatment plans for clients to achieve their goals and improve their quality of life.
  • Maintain accurate and timely documentation of client progress, treatment plans, and other relevant information in compliance with HIPAA regulations.
  • Collaborate with other healthcare professionals, such as psychiatrists, nurses, and social workers to provide holistic care for clients as well as their family members.
  • Conducted comprehensive assessments to evaluate client progress and adjust therapeutic strategies accordingly.
  • Facilitated group therapy sessions, fostering supportive environments for peer interaction and healing.
  • Provided individualized counseling to clients, addressing mental health needs and developing personalized treatment plans.
  • Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
  • Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
  • Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.

Medical Research Associate

ICON plc
09.2024 - Current
  • Ensure compliance with standard protocol and regulatory and ICH GCP obligations in assigned aspects of clinical site monitoring, such as site initiation, routine monitoring, maintenance of study files, study close out, and retrieval of study materials.
  • Complete on-site and remote monitoring activities in compliance with the Clinical Monitoring Plan, including source document verification, as required.
  • Ensure the integrity of data and that the study is conducted in compliance with approved protocol, GCP, applicable regulations, and internal SOPs.
  • Perform key risk assessment and management responsibilities throughout the project, including key risk indicator and site health analysis, site process evaluation, and project escalation.
  • Participate in audit preparation and follow-up activities, as needed.
  • Verify the protection of study participants by informed consent procedures and protocol requirements that follow appropriate regulations.
  • Verify proper management and accountability of Investigational Product.
  • Write and submit reports of investigational site findings and update applicable tracking systems, as required; escalate observed deficiencies and issues as appropriate.
  • Manage essential documents as required by local regulations and ICH GCP before, during, and after a clinical study; assist with resolution of investigational site/data querie.

Service Provider

The Layne Project, Inc
07.2024 - 12.2024
  • Providing supervised visitation help non-custodial parents stay connected with their children while the issues that led the lost custody are resolved.
  • Services Provider position is responsible for providing supervised services including supervised parenting time and supervised exchanges.
  • Services may occur at the office, in the community, and in the visiting party’s home.
  • Write up court order court reports for court proceedings.
  • Document daily meetings with families and children in caseworks.

Billing Specialist

Fulk Chiropractic, P.A.
08.2024 - 10.2024
  • Searching each financial statement for any payment inconsistencies or errors.
  • Collaborating with patients or customers, third party institutions and other team members to resolve billing inconsistencies and errors in.
  • Creating invoices and billing materials to be sent directly to a customer or patient.
  • Inputting payment history, upcoming payment information or other financial data into an individual account.
  • Finding financial solutions for patients or customers who may need payment assistance.
  • Informing patients or customers of any missed or upcoming payment deadlines.
  • Calculating and tracking various company financial statements.
  • Translating medical.
  • Verifying insurance information and policies.

Service Coordinator/Case Manager

A place at home
01.2024 - 08.2024
  • Assist clients with applications for benefits and entitlement programs.
  • Advocate for adequate, timely and cost-effective services.
  • Respond to any issues that occur during the delivery of services.
  • Assist clients with living independently in their own homes.
  • Schedule appointments for clients, answer phones and track clients’ service records.
  • Monitor the services being provided and stay up to date on any services being introduced or discontinued.
  • Evaluate the quality of all services and identify areas that need improvements.
  • Assessing the service needs of clients and linking them to the appropriate resources and providers.
  • Facilitating programs and services, job training and transportation.
  • Developing a resource directory of local social service agencies and providers for easy access.

Test Proctor

PSI Services LLC
07.2023 - 01.2024
  • Administering exams and ensuring a secure testing environment for candidates.
  • Monitoring test-takers to prevent cheating or any unauthorized behavior during the examination.
  • Providing instructions to candidates, answering questions related to the test procedures, and assisting with any technical issues that may arise.

Medical Receptionist

Azria Health
03.2016 - 06.2023
  • Greeting and welcoming patients, visitors, and healthcare professionals in a friendly and professional manner.
  • Scheduling and managing appointments, both in person and over the phone, while maintaining an organized appointment calendar.
  • Verifying patient information, collecting insurance details, and assisting with the completion of necessary forms during the check-in process.
  • Answering phone calls, directing inquiries to the appropriate staff, and providing information about clinic services and policies.
  • Managing and organizing patient records, ensuring confidentiality and compliance with healthcare regulations.
  • Coordinating with medical staff to relay messages, update appointment schedules, and address patient needs.
  • Handling basic administrative tasks such as filing, data entry, and maintaining the cleanliness of the reception area.
  • Assisting with billing processes, including collecting co-payments and providing receipts to patients.
  • Responding to patient queries and concerns, and escalating issues to the appropriate healthcare professionals when necessary.
  • Scheduling for transportation.
  • Operating copy machine, fax machine, printers, scanner.
  • Converted docs into pdf’s.
  • Help with hiring and retaining employees.
  • Help with recruiting new employees.
  • Help with payroll and finalize payroll.

Receptionist

The Delmar Gardens Family
10.2022 - 05.2023
  • Greeting and welcoming patients, visitors, and healthcare professionals in a friendly and professional manner.
  • Scheduling and managing appointments, both in person and over the phone, while maintaining an organized appointment calendar.
  • Verifying patient information, collecting insurance details, and assisting with the completion of necessary forms during the check-in process.
  • Answering phone calls, directing inquiries to the appropriate staff, and providing information about clinic services and policies.
  • Managing and organizing patient records, ensuring confidentiality and compliance with healthcare regulations.
  • Coordinating with medical staff to relay messages, update appointment schedules, and address patient needs.
  • Handling basic administrative tasks such as filing, data entry, and maintaining the cleanliness of the reception area.
  • Assisting with billing processes, including collecting co-payments and providing receipts to patients.
  • Responding to patient queries and concerns, and escalating issues to the appropriate healthcare professionals when necessary.
  • Scheduling for transportation.
  • Operating copy machine, fax machine, printers, scanner.
  • Converted documents.
  • Helped with employment and scheduling interviews.

Senior Manager

Versona-Cato Corporation
12.2021 - 05.2022
  • Senior manager of persona Boutique, help run daily operations of a store as well as working sales floor.
  • Helping with fittings and dressing rooms. Customer service . As well as scheduling interviews for new employees. I also made the schedule for the employees.

CNA - Certified Nursing Assistant

Azria Health
03.2021 - 09.2021
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records. Assisting with ADLs.

COVID-19 Tester

Clinistic Medical Staffing, Inc.
07.2020 - 12.2020
  • Maintain strict personal adherence to infection prevention and control measures and procedures.
  • Administer COVID-19 point of care Rapid Antigen nasal swab (training provided) to staff, students, caregivers, contractors and visitors.

CNA - Certified Nursing Assistant

Royal Terrace Healthcare
01.2015 - 12.2017
  • Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
  • Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints.
  • Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information.
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor.
  • Documents actions by completing forms, reports, logs, and records.
  • Maintains work operations by following policies and procedures.
  • Protects organization’s value by keeping patient information confidential.
  • Serves and protects community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards.
  • Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure.

Staffing Coordinator

Indian creek rehabilitation
10.2015 - 07.2017
  • I staffed a Rehabilitation Facility.
  • Schedule appointments and manage calendars for various departments and staff members.
  • Coordinate meetings and ensure all necessary parties are invited and prepared.
  • Monitor and adjust schedules as needed to accommodate changes or unexpected events.
  • Communicate schedule changes to relevant parties in a timely manner.
  • Ensure all appointments are properly documented and recorded in company databases.

Cma/cna

Pinnacle Ridge Nursing and Rehabilitation
11.2014 - 12.2015
  • Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
  • Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints.
  • Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information.
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor.
  • Documents actions by completing forms, reports, logs, and records.
  • Maintains work operations by following policies and procedures.
  • Protects organization’s value by keeping patient information confidential.
  • Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards.
  • Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure.
  • Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.

Receptionist/Administrative Assistant

Saint Joseph Health System
07.2012 - 08.2015
  • Provides administrative support to ensure efficient office operations.
  • Maintains physical and digital filing systems.
  • Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors.
  • Responds to emails and other digital queries and correspondence.
  • Manages calendars for senior staff, including making travel arrangements.
  • Drafts and edits letters, reports, and other documents.
  • Inputs and updates information in databases and spreadsheets.
  • Prepares meeting agendas and takes meeting minutes.
  • Coordinates logistics for meetings, including room setup and catering.
  • Uses word processing and presentation software to create and edit documents.
  • Operates and maintains office equipment, including printers, copiers, and fax machines.
  • Works with maintenance staff and outside vendors to ensure office equipment is in good working order and office supplies are always on hand.
  • Researches as requested and compiles and summarizes information for reports or presentations.
  • Works closely with other administrative staff and supports other colleagues as needed.
  • Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.
  • Ensures that deadlines are met and adapts to changing priorities.
  • Presents a positive and professional image for the organization.

Education

Master's degree - Masters in arts in mental health counseling

Liberty University
05.2024

Bachelor's degree - Psychology

Liberty University
04.2020

Skills

  • Managed Care
  • Windows
  • Critical Care
  • Schedule management
  • Microsoft Access
  • Conflict management
  • Hospital Experience
  • Social media management
  • Supervising Experience
  • Interviewing
  • Medical terminology
  • EMR systems
  • Supervising experience
  • Leadership
  • EMR Systems
  • Cerner
  • Home Care
  • Laboratory Experience
  • Medical Billing
  • Adobe Illustrator
  • Case Management
  • Front desk
  • Recruiting
  • Rehab technician (2 years)
  • Clerical experience
  • Data collection
  • Human resources
  • Experience Administering Injections
  • Presentation skills
  • Medical Imaging
  • Sales
  • QuickBooks
  • Bookkeeping
  • Adobe Acrobat
  • CNA
  • Triage
  • Administrative Assistant (2 years)
  • Management
  • Employee Orientation
  • Epic
  • Staffing and Coordinating (2 years)
  • Home Health (3 years)
  • Personal assistant experience
  • Medical Records
  • Medication Administration
  • Information security
  • Patient Care
  • Alzheimer's Care
  • Filing
  • Medical Manager (2 years)
  • Medical records
  • Google Docs
  • Guest services
  • Documentation review
  • Nursing
  • Accounting
  • Office management
  • Vital signs
  • Phlebotomy
  • Typing
  • Accounts receivable
  • Med Surg
  • Hospital
  • Customer service
  • Vital Signs
  • Insurance Verification (4 years)
  • Treatment Planning
  • Individual counseling
  • Crisis intervention
  • Building rapport
  • Psychotherapy techniques
  • Risk assessments
  • Mental health evaluations

Certification

  • CNA
  • ACLS Certification
  • LMFT

Languages

French
Professional Working

Timeline

Mental Health Counselor

Johnson County Mental Health
09.2024 - Current

Medical Research Associate

ICON plc
09.2024 - Current

Billing Specialist

Fulk Chiropractic, P.A.
08.2024 - 10.2024

Service Provider

The Layne Project, Inc
07.2024 - 12.2024

Service Coordinator/Case Manager

A place at home
01.2024 - 08.2024

Test Proctor

PSI Services LLC
07.2023 - 01.2024

Receptionist

The Delmar Gardens Family
10.2022 - 05.2023

Senior Manager

Versona-Cato Corporation
12.2021 - 05.2022

CNA - Certified Nursing Assistant

Azria Health
03.2021 - 09.2021

COVID-19 Tester

Clinistic Medical Staffing, Inc.
07.2020 - 12.2020

Medical Receptionist

Azria Health
03.2016 - 06.2023

Staffing Coordinator

Indian creek rehabilitation
10.2015 - 07.2017

CNA - Certified Nursing Assistant

Royal Terrace Healthcare
01.2015 - 12.2017

Cma/cna

Pinnacle Ridge Nursing and Rehabilitation
11.2014 - 12.2015

Receptionist/Administrative Assistant

Saint Joseph Health System
07.2012 - 08.2015

Bachelor's degree - Psychology

Liberty University

Master's degree - Masters in arts in mental health counseling

Liberty University

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