Denise Reed
White Bear Lake,Minnesota
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Order Entry Specialist
Kemps's Dairy
05.2016 - Current
- Reduced order discrepancies with thorough verification of product codes, prices, and shipping details.
- Developed a keen understanding of company products, services, and policies in order to provide accurate information and guidance to clients during the order entry process.
- Exceeded performance targets consistently through diligent work ethic and commitment to delivering excellent results on each task undertaken.
- Safeguarded client information by adhering to strict confidentiality policies and data protection regulations.
- Maintained up-to-date knowledge of product offerings, enabling accurate order entry and informed customer service interactions.
- Developed strong relationships with clients through consistent professional communication regarding their orders.
- Facilitated smooth communication between departments for seamless order fulfillment and issue resolution.
- Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.
- Managed high-volume workloads while maintaining exceptional attention to detail in a fast-paced environment, ensuring minimal errors in entered data.
- Supported sales team by promptly addressing inquiries and resolving issues related to orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Customer Service Representative
TROJES TRASH AND RECYCLING
05.2013 - 08.2015
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Customer Service Representative
SPORTMAN'S GUIDE
10.2007 - 03.2013
- Refer unresolved customer grievances to designated departments for further investigation
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems.
Education
High School Diploma -
Robert Morris University
Chicago, IL12.1987
Skills
- Type 55 wpm
- Excellent communication skills
Timeline
Order Entry Specialist
Kemps's Dairy
05.2016 - Current
Customer Service Representative
TROJES TRASH AND RECYCLING
05.2013 - 08.2015
Customer Service Representative
SPORTMAN'S GUIDE
10.2007 - 03.2013
High School Diploma -
Robert Morris University