Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Denise Reid

Delmar,NY

Summary

Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and exceptional people skills, which will allow me to grow personally and professionally. GENERAL SUMMARY: Hardworking and career focused individual. Demonstrate strong customer service and administrative skills. Work well individually and as a team player. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Ocean Import Supervisor

WOODLAND GROUP
09.2020 - 05.2023
  • Responsible for overseeing group of employees within professional setting
  • Relaying information between teams and upper management, guiding employees through daily work activities or projects and monitoring employees performance to ensure maximum productivity
  • Managing workflow of employees, creating team schedules and delegating tasks
  • Assessing work performance of employees and identifying areas that need improvement
  • Ensuring that business goals, deadlines and performance standards are met
  • Training and on-boarding new hires to make sure employees understand their roles
  • Setting goals for workers and making sure employees comply with company’s plans and vision
  • Recommend new employees to human resources team based on assessment of their performance
  • Reporting performance records and evaluations to HR and senior management
  • Handle bookings from oversees agents and coordinate move to destination
  • Oversees and completes accurate billing to clients based on established pricing, while ensuring accurate costs and profits are maintained
  • 10+2 ISF filing and processing
  • Updated shipment status, issue arrival notice and obtain entry documents for customs entries
  • Communicate with customs brokers to confirm customs release status
  • Confirm cargo availability
  • Respond in timely manner to customer requests on shipment status by phone or email
  • Refer customers to supervisor or manager when questions are beyond scope of responsibility.
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Proven ability to learn quickly and adapt to new situations
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.

Freight Forwarding Specialist

Alba Wheels Up International
02.2017 - 05.2020
  • Responsible for processing ocean import transactions, and for providing and maintaining effective customer service and satisfaction
  • Experience working with Cargowise
  • Checked ABI releases with airlines
  • Receive, review and process ocean import documentation from overseas agents/customers
  • Handled bookings from oversees agents and coordinate the move to destination
  • Understand agent fees and pricing per client in order to process invoices accurately
  • Oversees and completes accurate billing to clients based on established pricing, while ensuring accurate costs and profits are maintained
  • 10+2 ISF filing and processing
  • Updated shipment status, issue arrival notice and obtain entry documents for customs entries
  • Communicate with customs brokers to confirm customs release status
  • Arranged freight release with steamship lines and confirm cargo availability
  • Respond in a timely manner to customer requests on shipment status by phone or email
  • Refer customers to your supervisor or manager when questions are beyond scope of responsibility
  • Followed up bookings received from overseas agents and customers, and open ocean import files
  • Adhered to all domestic and international shipping regulations
  • Develops and maintains successful relationships with local vendors (e.g
  • Airline representatives, freight forwarders, custom brokers, local pickup and delivery companies, regional trucking companies, line haul providers) as well as other co-load carriers
  • Ocean / Air Import Customs Brokerage Agent

Traffic Coordinator, Import Specialist

UPS Supply Chain Solutions, Inc
03.2013 - 01.2017
  • Process documents through Company's ABI system, obtaining Customs release and other government agency releases as appropriate
  • Coordinate with customers and other departments to ensure smooth movement of air and ocean import shipments by providing tracking information and shipment updates to customers, brokers and truckers via emails/phone calls to ensure customer satisfaction
  • Process new ocean import shipments by receiving pre-alert documents from oversea offices, confirming data received follows all US Custom regulations and preparing documents for custom clearance in accordance with requirements
  • On-boarding and training of new customer service representatives, perform audit review on all assigned brokerage files and payments to customs
  • Track and Trace Custom files and reporting
  • Issued invoices to customers and oversea offices to ensure that payments are made on time
  • Closed files by completing billing after a shipment has been delivered
  • Reviewed t process and take immediate action to correct or solve issues that may occur
  • Suggested improvements in procedures that will increase efficiency & profit, reduce errors, and better serve customers
  • Ensured proper training modules are delivered to employees and training is conducted and completed in a timely manner, including annual competencies; assist with training employees when necessary
  • Entered shipment information, transmit and follow up on Customs release, FDA and all other PGA requirement using the BOSS and E2K applications
  • Transferred customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
  • Assisted with verification of customs declaration information and the submission of such to the customs authority
  • Monitored all Customs rejections, requests for information for clients and any other government agency, and other correspondence
  • 10+2 ISF filing and processing, ISF Bond
  • Ensured loads are picked up and delivered on time
  • Dispatched delivery orders, schedule pickups and deliveries as needed
  • Communicated with drivers throughout the load transit to build good relationship
  • Miscellaneous Data Entry/Creating rate confirmations

Air Import / Export Coordinator

Hanjin Logistics, Inc
07.2010 - 03.2013
  • Processed new air import and export shipments by receiving pre-alert documents from oversea offices, confirming data received follows all US Custom requirements and preparing documents for customs clearance in accordance with requirements
  • Worked closely with Supervisor to ensure all shipments are accurately transported within a limited time frame
  • Processed shipments custom clearance request before vessel arrival, delivery order submission, daily tracking, diversion, expedite shipment, arrange pick up/delivery with carriers, coordination with steamship line to expedite or delayed shipment, AR/AP invoicing
  • Provided quotations to customers and oversea company's branches
  • Issued invoices to customers and oversea offices to ensure that payments are made on time
  • Closed files by completing billing after a shipment has been delivered
  • Reviewed the process and take immediate action to correct or solve issues that may occur
  • Processed new shipments and bills by entering data from invoices into system
  • Managed the entire shipment process from dispatch to the delivery of the freight to customers
  • Answered inquiries related to order fulfillment via phone, email and fax
  • Performed operations routing to ensure service efficiency, profitability and compliance with regulatory agencies of the USA
  • ISF filing for an assigned base of accounts from A to Z including billing

Education

Associate Degree - business and technology disciplines

Plaza College
2012

Skills

  • SPECIAL SKILLS:
  • Strong inter-personal and communication skills; type 60 wpm; highly PC literate:
  • Microsoft Windows, Word, Excel, PowerPoint, Outlook, Internet; standard office practice procedures,
  • Database management programs, System Technology and Application, Spreadsheet Applications,
  • Word Processing Operations, Office Administration, Business Organization, Business Concepts,
  • Human Resources Management, Presentation Technology and Techniques (PowerPoint) Good
  • Knowledge of customs brokerage process, customs legislation
  • Especially with regards to classification, valuation and origin

Additional Information

  • Authorized to work in the US for any employer

Timeline

Ocean Import Supervisor

WOODLAND GROUP
09.2020 - 05.2023

Freight Forwarding Specialist

Alba Wheels Up International
02.2017 - 05.2020

Traffic Coordinator, Import Specialist

UPS Supply Chain Solutions, Inc
03.2013 - 01.2017

Air Import / Export Coordinator

Hanjin Logistics, Inc
07.2010 - 03.2013

Associate Degree - business and technology disciplines

Plaza College

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Denise Reid