Summary
Overview
Work History
Education
Skills
References
Personal Information
Accomplishments
Timeline
Generic

Denise Renken

Auburn,IL

Summary

Organized Office Coordinator with experience in managing administrative tasks, overseeing office operations, and coordinating staff. Strengths include problem-solving skills, ability to prioritize workloads, and effective communication skills. Previous roles involved improving office systems efficiency and fostering positive relationships with team members and clients.

Overview

2026
2026
years of professional experience

Work History

Office Coordinator

Illinois State Police Range
Pawnee, USA
03.2025 - Current
  • Completes clerical tasks, such as filing paperwork for weapon transactions, and copying paperwork.
  • Interacting with visitors by phone or by scheduling appointments for use of the range or directing their call to the right person.
  • Receiving mail and giving it to the right person or location.
  • Checking delivered packages and making sure all contents are in the package and emailing the packing slip to the fiscal department at the academy.
  • Directing in person visitors to the right location or person and answering questions that the visitors may have.
  • Maintaining and tracking the computerized keyless entry card by using the Access Card System.
  • Helping with inventory by making sure we have the items and research the items if we don't.
  • Check email and send email through Outlook.
  • Making spreadsheets by using Excel to keep track of keys.
  • Screening incoming vehicles before they have access to come into the gate.
  • Reviewed files and records to obtain information and respond to requests.

Office Assistant

Illinois State Police Academy
Springfield, USA
11.2023 - 03.2025
  • Executed clerical tasks including filing paperwork for recruit class, duplicating weekly schedules and meal rosters.
  • Distributed mail and delivered packages to the right location and person.
  • Engaged with visitors via phone, facilitating transfers and addressing inquiries
  • Assigned housing, tracked, and maintained the computerized keyless entry by using the Access Card System.
  • Created weekly classroom schedules and developed meal rosters for cafeteria using Excel.
  • Investigated fallen troopers killed in line of duty and enhanced academy book through online research and Word processing
  • Welcomed and assessed visitors entering academy
  • Helped fold programs for the graduation classes.
  • Checked and sent emails through Outlook.
  • Updated the weekly classroom schedule on the computer in the lobby by using PowerPoint.

Grocery Specialist

Menards
Springfield, USA
06.2023 - 11.2023
  • Interacted with customers and staff respectfully and professionally, ensuring adherence to store standards.
  • Acquired refrigerated products for display and replenished stock levels
  • Restocked shelves and retrieved items from top shelf to replenish lower shelves and display features.
  • Rotated grocery products by checking expiration dates.
  • Monitored inventory levels and adjusted counts as needed.
  • Reconfigured aisles to match current planograms and features that required modifications on a monthly or weekly basis.
  • Organized aisles by pulling merchandise forward.

Baker

Hy-Hy-Vee
Springfield, USA
09.2022 - 05.2023
  • Coordinated with team members to accomplish tasks and sustain efficient bakery functionality.
  • Directed customer service operations, focusing on order management and issue resolution.
  • Responded to customer inquiries regarding products and services.
  • Assisted customers in locating merchandise and processing orders.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Coordinated efficient organization of labels and packaging.

1st Assistant Manager

Save-A-Lot
Springfield, USA
01.2022 - 09.2022
  • Managed daily operations to ensure adherence to performance quality and service standards.
  • Provided hands-on support and assessed needs of customers while maintaining up-to-date knowledge of consumer preferences.
  • Handled customer inquiries with courteous and informed assistance.
  • Managed cash intake and deposit records, improving accuracy and limiting discrepancies.
  • Used computer programs such as Outlook, Excel, and Microsoft Word.
  • Ordered products to fill shelves or features.
  • Adjusted product placement to improve customer accessibility.
  • Assisted with register operations during peak periods
  • Supervised at least eight people per shift.
  • Updated inventory records and verified product quantities.
  • Initiated register operations with accurate cash amounts.

1st Assistant Manager

Dollar General
Auburn, USA
09.2021 - 01.2022
  • Utilized computer programs including Outlook for email management, Excel for data analysis, and Microsoft Word for document creation.
  • Opened the store and monitored shift changes to uphold successful operational strategies and maximize business success.
  • Provided hands-on assistance to customers, assessing needs and retaining up-to-date knowledge of consumer preferences.
  • Utilized industry knowledge, customer service proficiency, and analytical mindset to mitigate customer issues and enhance loyalty.
  • Oversaw budgets and allocated resources to enhance productivity and profitability.
  • Managed productivity of teams comprising at least 6 associates
  • Monitored merchandise counts and modified on-hand quantities
  • Replenished shelves by sourcing inventory from trucks and managing items on top shelf.
  • Completed store closing procedures by disabling computers, extinguishing lights, and auditing registers and safe
  • Ensured merchandise was prominently displayed and store was organized for next day

Assistance Manager

Save-A-Lot
Auburn, USA
08.2020 - 09.2021
  • Maintained the accounting books and checked them.
  • Supervised at least six associates at a time.
  • Helped customers with problems and correcting the problem in a positive way.
  • Helped associates complete tasks.
  • Worked with Microsoft 365 programs.
  • Ordered products and checked counts.
  • Kept the store organized and cleaned.
  • Got rid of damaged, expired, or recalled products.
  • Opened store by turning lights on unlocking safe and getting registers ready for the day.
  • Closed the store by locking up, turning lights off, closing the registers down and recounting the safe before locking up.

Inventory Control Specialist

Wal-Mart
Springfield, USA
06.2010 - 04.2020
  • Completed physical inventory counts each day.
  • Audited and corrected discrepancies in inventory numbers.
  • Performed data entry and completed proper paperwork.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Sorted and delivered materials to different work areas and staff.
  • Used power equipment such as a scissor lift and electric pallet jack.
  • Stocked shelves.
  • Helped customers and associates when needed.

Department Manager

Wal-Mart
Decatur, IL
06.1999 - 05.2010
  • Maintained accurate inventory records for efficient ordering and stocking.
  • Assisted Human Resources in recruiting qualified candidates for departmental openings.
  • Resolved customer complaints promptly and professionally to enhance satisfaction.
  • Coached new staff on department policies and procedures to ensure compliance.
  • Conducted regular performance reviews to monitor employee progress and development.
  • Minimized waste and pursued revenue opportunities to achieve sales and profit targets.
  • Monitored inventory levels, optimizing stock while reducing excess.
  • Executed merchandising plans to increase product visibility and meet sales objectives.

Secretary

K'S Merchandise Repair Center
Decatur, IL
03.1999 - 06.1999
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Managed parts ordering process for electronic repairs over the phone.
  • Engaged with customers and organized repair paperwork.
  • Verified packages and mail received and directed to appropriate individuals.
  • Organized manuals and categorized alphabetically.
  • Employed Microsoft programs for data entry, managing emails, composing purchase orders, and monitoring inventory.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Investigated components required for repair of damaged items.
  • Provided administrative support to the Office Manager and other staff members.

Tester

Innovative Products
Decatur, IL
  • Fabricated sensor pads by combining silicone and sealing components
  • Inspected sensor pads to ensure absence of air bubbles, lumps, and leaks.

Warehouse Worker

K's Merchandise Warehouse
Decatur, IL
08.1998 - 12.1998
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Transported goods to designated areas within the warehouse facility.
  • Followed established guidelines for picking orders accurately.
  • Assembled orders according to customer requests.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Packed boxes and stock using organizational guidelines.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.

Telemarketer

APAC
Decatur, IL
03.1998 - 12.1998
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Developed relationships with customers to increase sales opportunities.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Initiated outbound calls to prospective clients using scripts.

Night Auditor

Baymont Hotel
Forsyth, Illinois
09.1998 - 02.1999
  • Greeted arriving guests and checked them in to their rooms.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Prepared detailed audit reports at the end of each shift.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Received payments from customers via cash or credit cards.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Distributed room keys through electronic key card system.

Restaurant Server

Applebee's
Forsyth, IL
10.1997 - 12.1997
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Communicated effectively with kitchen staff regarding order status updates.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Assisted with stocking supplies such as napkins and silverware for dining areas.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Provided exceptional service to high volume of daily customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Restaurant Hostess

Applebee's
Forsyth, IL
07.1997 - 12.1997
  • Greeted customers and escorted them to their tables.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Upheld cleanliness standards in dining area, including sanitizing tables and chairs between seating
  • Managed reservations, waitlists, and special requests for large parties.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

Cashier

Venture's
Decatur, IL
07.1996 - 07.1997
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and orders.

3rd Key Holder

Shoe Sensation
Decatur, IL
06.1995 - 07.1996
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Tracked and dispatched packages efficiently.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Computed purchases and received and processed cash or credit payment.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Answered incoming telephone calls to provide store, products and services information.
  • Supervised store operations, maintaining efficient opening and closing protocols.

Education

High School Diploma -

Maroa-Forsyth High School
Maroa, IL
06.1996

Skills

  • Friendly and responsible demeanor
  • Clear oral and written communication
  • Phone answering and call transfer
  • Customer interaction and support
  • Mail sorting and distribution
  • Typing speed of 45 WPM
  • PowerPoint proficiency
  • Access proficiency
  • Word proficiency
  • Outlook proficiency
  • Advanced Excel spreadsheet creation
  • Efficient data entry
  • Knowledge of office practices
  • Office organization skills
  • Multitasking abilities
  • Time management skills
  • Attention to detail
  • Clerical support excellence
  • Document proofreading
  • Document accuracy research
  • Staff management skills
  • Inventory tracking
  • Access card management
  • Ability to follow directions
  • Filing documents in alpha/numeric order

References

References available upon request.

Personal Information

Citizenship: USA Citizen

Accomplishments

  • Employee of the month

Timeline

Office Coordinator

Illinois State Police Range
03.2025 - Current

Office Assistant

Illinois State Police Academy
11.2023 - 03.2025

Grocery Specialist

Menards
06.2023 - 11.2023

Baker

Hy-Hy-Vee
09.2022 - 05.2023

1st Assistant Manager

Save-A-Lot
01.2022 - 09.2022

1st Assistant Manager

Dollar General
09.2021 - 01.2022

Assistance Manager

Save-A-Lot
08.2020 - 09.2021

Inventory Control Specialist

Wal-Mart
06.2010 - 04.2020

Department Manager

Wal-Mart
06.1999 - 05.2010

Secretary

K'S Merchandise Repair Center
03.1999 - 06.1999

Night Auditor

Baymont Hotel
09.1998 - 02.1999

Warehouse Worker

K's Merchandise Warehouse
08.1998 - 12.1998

Telemarketer

APAC
03.1998 - 12.1998

Restaurant Server

Applebee's
10.1997 - 12.1997

Restaurant Hostess

Applebee's
07.1997 - 12.1997

Cashier

Venture's
07.1996 - 07.1997

3rd Key Holder

Shoe Sensation
06.1995 - 07.1996

Tester

Innovative Products

High School Diploma -

Maroa-Forsyth High School

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