Denise Rieke
Kansas City,KS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Great at data entry and 10 key, with a high rate of accuracy, dependable and reliable. I believe I would be a great asset and addition to any team. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
NexRep
Kansas City, KS
12.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding maintenance tickets and services.
Accounts Receivable Assistant
Homestead Country Club
Prairie Village, KS
05.2004 - 06.2019
- Maintained Accounts Receivable records in accounting software.
- Processed invoices, payments and credits for customers.
- Generated reports detailing outstanding customer balances and aging information.
- Prepared monthly statements for customers and sent out reminder notices.
- Processed and mailed customer invoices or e-mailed electronic statements and posted customer payments and submitted bank deposits when received.
- Performed office duties and administrative tasks to facilitate accounts receivable departmental functions.
- Processed new customer forms to set up accounts in system.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Office Manager
Computer Technology Products
Shawnee / Kansas City, KS
12.1988 - 04.2004
- Maintained filing system for records, correspondence and other documents.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Skills
- Inbound and Outbound Calling
- Data Entry
- Complaint resolution
- Data Collection
- Technical Support
- Active Listening
- Order Fulfillment
- Order Processing
- Quality Control
- Microsoft Excel
- Clerical Support
- Delivery Scheduling
- Professional telephone demeanor
- Customer Service
- Positive and professional
- 10-Key
- Call Center Operations
- Typing 30 WPM
Timeline
Customer Service Representative
NexRep
12.2020 - Current
Accounts Receivable Assistant
Homestead Country Club
05.2004 - 06.2019
Office Manager
Computer Technology Products
12.1988 - 04.2004