Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic
Denise Rigby

Denise Rigby

Summary

This is not a job for me, it is my Passion.

Dedicated VA / Animal Lover with a passion for animal care and extensive experience in veterinary assistance, including animal handling, medical support, and effective client communication.

Proven skills in patient monitoring, medication administration, and maintaining clean facilities contribute to delivering exceptional quality care while ensuring operational efficiency.

A strong background in supporting veterinarians during medical procedures.

Recognized for my attention to detail and communication skills with a positive attitude, adept at managing multiple priorities and embracing additional responsibilities to achieve team objectives.

Multitasking Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Animal lover with over 5 years of successfully assisting veterinarians and taking medical histories. Committed to learning new tasks and considered highly motivated employee.

Overview

10
10
years of professional experience

Work History

Vet Assistant – Emergency Team

West Park Animal Hospital
- 09.2025
  • Triaged clients & our patients, obtaining approval on all cost-related services, obtaining vitals.
  • Proper restrain of animals when needed.
  • Entered all the information into our system, SMARTFLOW & CORNERSTONE.
  • Washed, cleaned, sanitized and packed surgical equipment.
  • Knowledge in Xnty, both taking, sending and ordering. IDEXX
  • Cleaned treatment room & stocked when needed.
  • And so much more...I would love to explain why my time was cut short there.

Invoicing Specialist, Accounts Payable Specialist, Project Coordinator

White Oaks Aligned
01.2022 - 02.2024
  • Managed end-to-end invoicing processes (60+ weekly invoices), ensuring accuracy and timeliness in collecting and paying invoices from vendors.
  • Played a key role in the seamless flow of financial transactions by collecting payments from completed projects and reconciling accounts receivable.
  • Implemented efficient tracking systems for invoices, reducing errors and streamlining the invoicing workflow.
  • Conducted regular audits of invoices and payment records to identify discrepancies and implement corrective measures.
  • Maintained organized documentation of invoices, payments, and vendor communications for audit and record-keeping purposes.
  • Demonstrated a high level of attention to detail in verifying and validating invoice information, minimizing errors in financial transactions.

CSR / VA

VCA Hospital
08.2017 - 03.2021
  • Set up appointment times for clients
  • Scheduled surgeries and regular checkups for clients
  • Resolved customer inquiries and complaints via phone, emails and other channels
  • Assisted customers with product information and pricing
  • Answered 8+ line phone
  • Preformed administrative tasks such as filing documents and responding to emails
  • Triaged clients

Accounting/Bookkeeper

363 Group
01.2015 - 07.2017

Accounting/Bookkeeper

Hawkeye Asset Management
01.2014 - 07.2017

Education

High School Diploma -

Vocational College Diploma - undefined

Skills

  • Animal behavior
  • Appointment scheduling
  • Medical record-keeping
  • Client communication
  • Vaccine administration
  • Veterinary terminology
  • Reception duties
  • Euthanasia assistance
  • Sanitation protocols
  • Patient care
  • Surgical assistance
  • Animal handling
  • Animal restraint
  • Proficient in [software]
  • Basic animal care
  • Attention to detail

Accomplishments

  • Documented and resolved Issues which led to positive results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Languages

English & Spanish : Professional

Interests

  • Avid Reader
  • Horseback Riding
  • I like working with my hands and fixing things
  • Volunteering
  • Watching Movies and TV Shows
  • Music
  • Photography and editing photos
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Invoicing Specialist, Accounts Payable Specialist, Project Coordinator

White Oaks Aligned
01.2022 - 02.2024

CSR / VA

VCA Hospital
08.2017 - 03.2021

Accounting/Bookkeeper

363 Group
01.2015 - 07.2017

Accounting/Bookkeeper

Hawkeye Asset Management
01.2014 - 07.2017

Vet Assistant – Emergency Team

West Park Animal Hospital
- 09.2025

Vocational College Diploma - undefined

High School Diploma -

Denise Rigby