Denise Rivas
Round Lake,IL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Whispering Point Ophthalmology, showcasing exceptional time management and customer service skills. Achieved significant improvements in patient experience and operational efficiency, demonstrating a strong ability to manage administrative tasks and support with a results-driven approach. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Whispering Point Opthalmology
10.2021 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
Front Desk Receptionist
St Joseph Catholic Church And School
04.2019 - 06.2020
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Served as liaison between parents and students.
- Streamlined school operations by implementing efficient administrative processes and procedures.
- Boosted student enrollment rates with strategic marketing initiatives and community outreach programs.
- Fostered positive relationships among teachers, students, parents, and other stakeholders through effective communication strategies.
- Set academic and behavioral standards for students.
- Ensured a safe learning environment by establishing strict safety protocols and emergency response plans.
Hotel Front Desk Receptionist
Navy Gateway Inns & Suites
04.2010 - 11.2013
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Diligent and detail-oriented professional with experience in verifying military orders for hotel check-ins. Skilled in ensuring compliance with military travel regulations and facilitating smooth check-in processes for service members. Proficient in maintaining accurate records and providing excellent customer service to military personnel and their families. Able to effectively communicate and collaborate with hotel staff and military personnel to resolve any issues promptly. Committed to upholding the highest standards of security and efficiency in military order verification procedures.
Education
High School Diploma -
William H. Wells Community Academy High School
936 N Ashland Ave, Chicago, IL 6062205.2004
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Telephone Etiquette
Scheduling
Administrative Skills
Administrative Support
Multi-Line Telephone Systems
Clerical Support
Timeline
Front Desk Receptionist
Whispering Point Opthalmology
10.2021 - 06.2024
Front Desk Receptionist
St Joseph Catholic Church And School
04.2019 - 06.2020
Hotel Front Desk Receptionist
Navy Gateway Inns & Suites
04.2010 - 11.2013
High School Diploma -
William H. Wells Community Academy High School
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