Denise Rivera

Customer Service Representative

Tourneau LLC

Long Island City, NY

06.2013 - 06.2023

Assisted customers with product and order inquiries via e-mail and phone
Responsible for reviewing, and Omni Channel orders to detect Fraud by utilizing programs such as Accurint and Cybersource
Fielded customer complaints and queries, fast-tracking them for problem resolution
Answer inbound calls and direct to individuals, departments, or store locations
As an Inventory associate coordinated multiple merchandise transfers from various outside vendors and store locations
Received and responded to sales representative request by telephone, email, and online orders
I Analyzed activity that affected Inventory Counts, correct records, and adjusted errors
In addition, obtained drop shipment invoices from vendor; verifying cost efficiency and accuracy of items billed to company.
Responded to customer requests for products, services, and company information.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Updated account information to maintain customer records.
Tracked customer service cases and updated service software with customer information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Followed up with customers about resolved issues to maintain high standards of customer service.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved customer inquiries and complaints quickly.