Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Denise Robenolt

Harrisburg,PA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

29
29
years of professional experience

Work History

Administrative Assistant

Heritage Investment Services Fund, Inc.
Mechanicsburg, PA
01.1996 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Monitored progress on projects assigned by upper management.
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Directed customer inquiries to appropriate department personnel.
  • Proofread content for typo-free emails and documentation.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Drove customer feedback to deliver information to management for corrective action.

Education

High School Diploma -

Olney High School
Philadelphia, PA
06-1968

Skills

  • Filing
  • Letter preparation
  • Meeting planning
  • Research
  • Check processing
  • Mail handling
  • Reception oversight
  • Scheduling
  • Memo preparation
  • Cash deposit preparation
  • Paperwork drafting
  • Spreadsheets
  • Strong interpersonal skills
  • Grammar
  • Data entry documentation
  • AP/AR proficiency
  • Multi-line phone proficiency
  • Excel spreadsheets
  • Supervising staff
  • Document conversion
  • Transcription and dictation
  • Sensitive material handling
  • Operational processes
  • Database entry
  • Administrative operations
  • PC proficient
  • Professional and mature
  • Resourceful
  • Recordkeeping
  • Payroll and benefits administration
  • Mail distribution
  • Professional and polished presentation
  • Deadline-oriented
  • Phone call answering

Affiliations

  • Fitness Enthusiast
  • Reading

References

References available upon request.

Timeline

Administrative Assistant

Heritage Investment Services Fund, Inc.
01.1996 - Current

High School Diploma -

Olney High School

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Denise Robenolt