Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denise Roberson

Denise Roberson

Robbinsville,NJ

Summary

Enthusiastic Assistant offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.

Overview

23
23
years of professional experience

Work History

Professional Temporary Assistant

Robert Half
Princeton, NJ
12.2021 - Current
  • Collected monthly assessments, rental fees, deposits and payments.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Assistant Property Manager

Inland
Princeton, NJ
09.2021 - 12.2021
  • Provided key support to Property Manager by performing several administrative duties, including accounting, answering phones, conducting background screenings, and hiring staff
  • Trained team members using hands-on management and clear communication
  • Residential charts, bookkeeping policies and procedures, month end close reports
  • Enhanced the community by planning a wide range of special events and fundraisers
  • Improved brand awareness and drove sales by developing online marketing campaigns
  • Utilized Facebook to reach out to potential residents and perform customer service
  • Monitored resident accounts, issuing invoices, processing payments, and handling evictions.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Conducted tours of vacancies with prospective tenants.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Kept records of correspondence with residents and tenants.
  • Updated tenant and unit information to keep current in housing database.
  • Checked rental eligibility by following company's verification process.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Handled security deposit refunds.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Reviewed completed applications and assessed household information against file history and program regulations.

LEASING CONSULTANT

Elite Property Management
01.2019 - 01.2021
  • Established a safe community by screening all new residents prior to leasing
  • Spearheaded unique marketing campaigns to drive additional traffic and improve reputation
  • Supported business by performing all administrative and development functions
  • Educated potential residents on community benefits, leasing process, and available services
  • Performed as the Top Leasing Professional, closing 80% of all tours.

COLLECTOR/ASSISTANT MANAGER TEMPORARY ASSISTANT LEAD BOOKKEEPER

Apartment Management
Atlanta, GA
01.2013 - 01.2019
  • Establishes charts, bookkeeping policies and procedures to increase organization
  • Streamlines operations by accurately filing documents, monitoring accounts, and recording information
  • Maintains a working knowledge of federal and company regulations when handling sensitive information
  • Reconciles ledger entries to improve reporting accuracy, reporting any discrepancies to management
  • Gathers and researches data to create comprehensive financial reports.

PROPERTY MANAGER/ASSISTANT MANAGER

Ventron Property Management
Atlanta, GA
01.2015 - 01.2017
  • Provided key support to Property Manager by performing several administrative duties, including accounting, answering phones, conducting background screenings, and hiring staff
  • Trained team members using hands-on management and clear communication
  • Residential charts, bookkeeping policies and procedures, month end close reports
  • Enhanced the community by planning a wide range of special events and fundraisers
  • Improved brand awareness and drove sales by developing online marketing campaigns
  • Utilized Facebook to reach out to potential residents and perform customer service
  • Monitored resident accounts, issuing invoices, processing payments, and handling evictions.

OWNER/OPERATOR-EXECUTIVE COORDINATOR

Lil Mama’s Trucking,INC
01.2005 - 01.2015
  • Developed strategic business alliances to quickly grow business and increase sales
  • Verified employee information to correctly process payroll, troubleshooting any issues
  • Coordinated B2B marketing efforts, frequently attending trade shows and industry conferences
  • Consistently closed sales at 3 times the national average
  • Created charts, bookkeeping policies and procedures to increase organization revenue
  • Payroll reporting and Budget tracking
  • Anticipated business needs before directing 6 professional drivers
  • Ensured smooth, productive operations by handling all business logistics

PROPERTY MANAGER

Warsaw Property
01.2005 - 01.2006
  • Maintained a 70% occupancy rate by consistently closing sales
  • Guided potential residents on tours, answering any questions they may have regarding property
  • Created a welcoming environment for residents by promptly addressing issues and building rapport
  • Generated and followed up with leads to encourage additional leases
  • Reduced financial risk by collecting overdue rent payments and working closely with residents
  • Improved office communication by creating reports and keeping excellent records.

EXECUTIVE ASSISTANT

CableVision Systems, CORP
01.2000 - 01.2004
  • Supported 4 Vice Presidents and 7 Business Analysts in a fast-paced environment
  • Reviewed financial history and future expenses to develop a practical department budget
  • Increased satisfaction by performing excellent customer service
  • Decreased employee turnover by implementing effective resource programs
  • Motivated team members to complete all department goals.

Education

Associates - Occupational Science

Katharine Gibbs School of Business
01.2000

Lehmann College University
01.1997

Bachelors - Accounting in Accounting

Southern New Hampshire University

Skills

  • Accounting
  • Quality Assurance
  • Social Media Marketing
  • Record Maintenance
  • Project Coordination
  • Creative Advertising
  • Customer Service
  • Office Administration
  • Microsoft Office Suite
  • Property Management
  • Networking
  • Yardi and Onesite
  • Yardi
  • Bilingual
  • Tax Credit
  • Calendar Management
  • Team Collaboration
  • File and Record Keeping
  • Verbal and Written Communication
  • Meeting Coordination
  • Basic Mathematics
  • Data Entry
  • Microsoft Office
  • Mail Sorting and Distribution
  • Schedule and Calendar Management
  • Multi-Line Phone Systems
  • Support Services
  • Computer Skills
  • Task Prioritization
  • Data Confidentiality
  • Time Management
  • Travel Arrangements
  • Document Control
  • Business Correspondence
  • Relationship Building
  • Special Projects
  • Corporate Procedures
  • Reception Assistance
  • Office Equipment Troubleshooting
  • Types
  • 55 WPM

Languages

Spanish
Limited

Timeline

Professional Temporary Assistant

Robert Half
12.2021 - Current

Assistant Property Manager

Inland
09.2021 - 12.2021

LEASING CONSULTANT

Elite Property Management
01.2019 - 01.2021

PROPERTY MANAGER/ASSISTANT MANAGER

Ventron Property Management
01.2015 - 01.2017

COLLECTOR/ASSISTANT MANAGER TEMPORARY ASSISTANT LEAD BOOKKEEPER

Apartment Management
01.2013 - 01.2019

OWNER/OPERATOR-EXECUTIVE COORDINATOR

Lil Mama’s Trucking,INC
01.2005 - 01.2015

PROPERTY MANAGER

Warsaw Property
01.2005 - 01.2006

EXECUTIVE ASSISTANT

CableVision Systems, CORP
01.2000 - 01.2004

Associates - Occupational Science

Katharine Gibbs School of Business

Lehmann College University

Bachelors - Accounting in Accounting

Southern New Hampshire University

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Denise Roberson