Denise Roberson-McClellan
Wichita,KS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources Specialist position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Amazon
09.2017 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
Customer Service Representative
Alpine Access/ Sykes
01.2014 - 05.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handle inbound calls for mobile phone company.
- Billing inquiries.
- Process payments.
- Attend team meetings via conference call or web.
- Follow up with managers and team members.
Medical Records Specialist
Cymetrix
05.2009 - 03.2010
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff by email and telephone.
- Kept accurate log of requests for medical information and records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Managed electronic medical records for several patients.
- Maintained patient charts and accurately recorded new information.
- Researched and resolved medical record discrepancies.
- Assisted in training new staff on medical record processing and filing procedures.
- Assisted in preparation of medical reports for external parties.
- Sorted and distributed incoming and outgoing medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
Education
Associate of Applied Business: Business And HR - Business Management And Human Resources
Eastern Gateway Community College
Steubenville, OH05.2023
Skills
- Compensation and Benefits
- Human Resources
- Performance Evaluation
- Employee Engagement
- Employment Law Knowledge
- File and Records Management
- Recruitment
- Employee Recruitment
- Data Entry
- Customer Service
- Problem Resolution
- Office Filing
Timeline
Customer Service Associate
Amazon
09.2017 - 09.2021
Customer Service Representative
Alpine Access/ Sykes
01.2014 - 05.2015
Medical Records Specialist
Cymetrix
05.2009 - 03.2010
Associate of Applied Business: Business And HR - Business Management And Human Resources
Eastern Gateway Community College