Denise Roberts
Northbrook,United States
Summary
Strategic and results-driven Business Development professional with 5+ years of progressive sales experience. Recognized for an entrepreneurial spirit, strong communication and negotiation skills, and proven success in driving account growth and new customer acquisition. Skilled in problem-solving, critical thinking, and technical product knowledge with a continuous improvement mindset shaped by Kaizen practices. Trusted team player who delivers customer-focused solutions while consistently achieving excellence.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Cole Parmer- Antylia Scientific
11.2023 - Current
- Met 100% of 2024 sales quota and currently on track to achieve 2025 quota.
- Grew main industry segment in territory by 25%, expanding market share and revenue.
- Increased top customer accounts by 20% in Q1, contributing to overall quota achievement.
- Secured and converted 10 new fluid handling customers, generating $20K in incremental revenue in Q2.
- Recognized as a Subject Matter Expert (SME) in Cole-Parmer’s buisness, supporting both customers and internal teams.
- Partnered with cross-functional teams to deliver excellent service; praised for clear communication and collaboration.
- Applied technical product knowledge from laboratory background to explain complex product applications.
- Organized and efficient in managing pipelines and customer data via Salesforce CRM and Outlook.
- Demonstrated continuous improvement mindset, drawing on Kaizen practices to streamline processes.
- Known for proactive problem-solving with both customers and internal operations.
Inside Sales Representative
Leica Microsystems
10.2022 - 11.2023
- Sell contracts via email and telephone by quotation to customers both proactively (i.e., cold calling) and by customer or sales representative requests or leads
- Achieved over 100% in first 3 quarters and on track to achieving 4th quarter
- Created new way to increase revenue within team which led to $50K of business in Q2
- Forecasting and providing action plan for territory
- Generate contract quotes using SAP
- Foster and maintain customer relationships
- Collaborate with Regional Field Service Managers and Account Managers to determine service strategies and service eligibility for specific customers and execute those strategies
- Work with field service engineers and field sales by means of lead management in sale of contracts; create quotations and close sales leads turned in by field representatives
- Uphold accurate service agreement pricing to ensure that service contracts are profitable to Leica.
Floor Sales Consultant
CarMax
01.2022 - 01.2023
- Use knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs
- Guide customers from sale or appraisal to test drives and arranging financing applications
- Complete all relevant records and documentation to ensure smooth transactions for customers.
- Was #1 in entire company for Customer Satisfaction for 5 consecutive months
Sr. Training Technician
HemoCue America
12.2018 - 12.2020
- Trained and supported customers in technical product installation, troubleshooting, and maintenance.
- Conducted training sessions for groups of 50–100 medical staff across a territory requiring 75% travel.
- Partnered with field sales representatives on customer visits to demonstrate hemoglobin devices and proper blood drop technique, directly contributing to sales reps achieving their quotas.
- Collaborated with field teams to develop service strategies that increased product adoption and customer satisfaction.
- Received the 2019 HemoCue Special Recognition Award for outstanding contributions.
Education
Bachelor Of Science - Kinesiology and Exercise Science
Elmhurst College
Elmhurst, IL02.2009
Skills
- Business Development & Account Growth
- Strategic Thinking & Revenue Expansion
- Customer Relationship Management
- Communication, Negotiation & Problem-Solving
- Technical Product Knowledge (Fluid Handling, Laboratory)
- Salesforce CRM & Outlook Task Management
- Continuous Improvement / Kaizen Methodologies
- Team Collaboration & Independent Execution
- Drive for Results / Entrepreneurial Mindset
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
Cole Parmer- Antylia Scientific
11.2023 - Current
Inside Sales Representative
Leica Microsystems
10.2022 - 11.2023
Floor Sales Consultant
CarMax
01.2022 - 01.2023
Sr. Training Technician
HemoCue America
12.2018 - 12.2020
Bachelor Of Science - Kinesiology and Exercise Science
Elmhurst College
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