Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Denise Wolff

Appleton,WI

Summary

Proven leader with a track record of enhancing operational efficiency at Agape of Appleton by adeptly managing care plans and fostering team collaboration. Skilled in critical thinking and compassionate client care, I excel in fast-paced environments, demonstrating a 20% improvement in program integration. Committed to upholding high-quality standards and regulatory compliance through innovative solutions and strategic relationship building.

Overview

13
13
years of professional experience

Work History

Assistant Program Manager

Agape of Appleton
Appleton, Wisconsin
07.2024 - Current
  • Managed day-to-day operations of the program including budgeting, scheduling, staffing.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Provided guidance and support to staff members responsible for carrying out specific tasks associated with the program.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Identified potential risk factors impacting the safety or well-being of clients during assessments and communicated these findings promptly to the appropriate parties.
  • Ensured compliance with all federal, state, and local regulations governing client care and privacy.
  • Promoted integrations of long-term services and support to enhance continuity of care.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Resolved conflicts between staff members in a professional manner.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Maintained comprehensive records of client assessments, care plans, and progress notes in compliance with regulatory standards.
  • Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
  • Served as an advocate for patients' rights while ensuring that they receive appropriate levels of care in accordance with their wishes.
  • Improved patient outlook and daily living through compassionate care.
  • Helped clients get in and out of beds and wheelchairs.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Supported bathing, dressing and personal care needs.
  • Followed safe lifting and transferring techniques to transport residents.
  • Built strong and trusting rapport with clients and loved ones.

Baker

Kroger
Appleton, Wisconsin
05.2022 - 06.2024
  • Inspected finished products before packaging them up for sale.
  • Rotated stock as needed to keep freshness intact.
  • Monitored color of baking items to raise or lower temperature or remove from oven.
  • Followed food safety guidelines while preparing all food items.
  • Finished baked goods with glazes, icings and other toppings.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Inspected all bakery products and removed any found to possess defects.
  • Wrapped items in plastic in preparation for display and to sell to customers.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Adhered to company policies regarding storage, handling and preparation of food items.
  • Attended training sessions related to food safety procedures and techniques.
  • Kept records of daily production numbers for each type of item produced.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Set ovens to appropriate temperatures to pre-heat.

Cashier

Greenville Travel Plaza
Greenville, Wisconsin
05.2021 - 05.2022
  • Maintained work area and kept cash drawer organized.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed sales transactions to prevent long customer wait times.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Counted and balanced cashier drawers.
  • Ensured compliance with all safety regulations within the store environment.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Welcomed customers, offering assistance to help find store items.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Greeted customers promptly and responded to questions.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered phone calls to assist customers with questions and orders.
  • Helped with purchases and signed customers up for rewards program.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Built and maintained productive relationships with employees.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Skills Trainer

Agape Of Appleton Inc.
Kimberly, WI
10.2015 - 09.2021
  • Assisted with meal planning to meet individual nutritional needs.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Engaged with participants and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Transported participants to and from medical, dental and personal care appointments.
  • Recommended policies, procedures and strategic goals to meet agency requirements.
  • Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
  • Helped participants with personal needs from exercise to bathing and personal grooming.
  • Facilitated best care by developing strong and trusting rapport with participants.
  • Facilitated best care by developing strong and trusting rapport with participants.
  • Administered necessary medications as directed by care plan.

Shift Lead

Taco Bell
Appleton, WI
12.2013 - 11.2015
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Resolved customer complaints and reported issues to senior management.
  • Managed and mentored staff members.
  • Completed opening and closing duties to facilitate business operations.
  • Delegated tasks to employees and monitored activities and task completion.

Retail Associate

Goodwill Industries
Darboy, WI
08.2012 - 09.2013
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Assisted customers and provided excellent customer service.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Maintained friendly, outgoing, and customer-focused demeanor while on sales floor.

Education

High School Diploma -

Kimberly High School
Kimberly, WI
5 2010

Skills

  • Thorough participant documentation
  • Knowledge of state regulations
  • Care plan management
  • Compassionate client care
  • Behavior redirection
  • First aid and safety
  • Community activities
  • Community integration
  • Quality program protocols
  • Highly organized
  • Willingness to learn and grow
  • Critical thinking
  • Relationship building
  • Time management
  • Multitasking Abilities
  • Task delegation
  • Teamwork

Education and Training

other

Timeline

Assistant Program Manager

Agape of Appleton
07.2024 - Current

Baker

Kroger
05.2022 - 06.2024

Cashier

Greenville Travel Plaza
05.2021 - 05.2022

Skills Trainer

Agape Of Appleton Inc.
10.2015 - 09.2021

Shift Lead

Taco Bell
12.2013 - 11.2015

Retail Associate

Goodwill Industries
08.2012 - 09.2013

High School Diploma -

Kimberly High School

Similar Profiles

CREATE PROFILE
Denise Wolff