Summary
Overview
Work History
Education
Skills
Timeline
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DENISE ROBERTSON

FRAUD ANALYST
IRVING,TX

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

FRAUD ANALYST

AT&T Mobility
RICHARDSON, TX
08.2008 - Current
  • I currently work on a special project team investigating asset protection referrals and email inbox requests of high importance, investigating multiple accounts on each request
  • I work with excel spreadsheets
  • I assisted with manager relief where duties included handling caller escalations and assisting representatives with questions and concerns
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Provided exemplary level of customer service to clients and company personnel.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

CREDIT ANALYST

AT&T Mobility
FARMERS BRANCH, TX
05.2007 - 08.2008
  • Made decisions and recommendations about extending lines of credit.
  • Assisted store, external and internal representatives with the validation of credit applications
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

CUSTOMER SERVICE

AT&T Mobility
SPRINGFIELD, IL
04.2006 - 05.2007
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assisted with troubleshooting of account concerns and errors to resolve customer issues
  • Followed through with client requests to resolve problems.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.

Education

Bachelor of Science - Speech Pathology And Audiology

ILLINOIS STATE UNIVERSITY
Normal, IL

Skills

  • Effective Communication
  • Creative Solutions
  • Procedure Reviewing
  • Quality Control Policies
  • Risk Level Determination
  • Fraud and Anomaly Analysis
  • Fraud Patterns
  • Account Information Review
  • Fraud Prevention and Detection
  • Special Projects

Timeline

FRAUD ANALYST

AT&T Mobility
08.2008 - Current

CREDIT ANALYST

AT&T Mobility
05.2007 - 08.2008

CUSTOMER SERVICE

AT&T Mobility
04.2006 - 05.2007

Bachelor of Science - Speech Pathology And Audiology

ILLINOIS STATE UNIVERSITY

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DENISE ROBERTSONFRAUD ANALYST