- Enjoy participating in yoga for overall physical and mental well-being
- High-Intensity Interval Training
- Dancing
- Pilates
Denise Robinson
North Miami,FL
Summary
Dynamic Business Manager with a proven track record at North Miami Dental, Inc., enhancing operational efficiency and team productivity. Expert in budget oversight and customer relationship management, successfully negotiated contracts and improved service excellence. Spearheaded recruitment initiatives, fostering a collaborative environment that elevated customer satisfaction and streamlined processes.
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
38
38
years of professional experience
Work History
Business Manager
North Miami Dental, Inc.
01.1986 - 06.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Optimized inventory management, reducing waste and ensuring availability of key products.
- Streamlined operations, reducing overhead costs with comprehensive budget management.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Arts - General Studies
Miami Dade College
Miami, FLSkills
- Budget oversight
- Service excellence
- Project management
- Employee management
- Customer relationship management
- Business management
Interests
Timeline
Business Manager
North Miami Dental, Inc.
01.1986 - 06.2024
Associate of Arts - General Studies
Miami Dade College
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