DENISE ROBLES
San Angelo
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Overview
18
18
years of professional experience
Work History
Caregiver
Private Care
04.2024 - Current
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Quality Assurance Specialist
Performant Recovery
08.2021 - 09.2024
- Edited and proofread technical documents for accuracy and consistency.
- Organized material to research and complete writing tasks.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded inspection and test results on data sheets.
- Provided feedback to production team regarding product quality.
- Reported problems and concerns to management.
- Developed and implemented procedures to meet product quality standards.
Call Center Representative, Customer Service Representatives
ICR Solutions
11.2019 - 04.2021
- I gave full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Knowledge of principles and processes for providing customer and personal services
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Observing, receiving, and otherwise obtaining information from all relevant sources
- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources
- Analyzing information and evaluating results to choose the best solution and solve problems
Certified Nurse Aide
Baptist Retirement Community
04.2017 - 11.2019
- Provide kind and compassionate care in a supportive, protective, and safe environment for residents who may be disoriented, and susceptible to abrupt mood swings frequently related with their diagnosis
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Encourage patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Remind patients to take medications or nutritional supplements
- Feed patients or assist patients to eat or drink
- Supply, collect, or empty bedpans
- Undress, wash, and dress patients who are unable to do so for themselves
- Prepare and serve food in a home like function
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas
Cashier
Stripes
09.2017 - 07.2018
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Assisted customers by providing information and resolving their complaints
- Established or identified prices of goods
- Greeted customers entering establishments
Direct Support Manager
D&S Residential Care
10.2015 - 01.2017
- Administered bedside or personal care, such as ambulation or personal hygiene assistance
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
- Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
- Cared for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
Cashier
Stripes
05.2015 - 12.2015
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Assisted customers by providing information and resolving their complaints
- Established or identified prices of goods
- Greeted customers entering establishments
Direct Support Manager
D&S Residential Services
03.2011 - 06.2015
- Administered bedside or personal care, such as ambulation or personal hygiene assistance
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
- Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
- Cared for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
Direct Support Personnel
San Angelo State Supported Living Center
05.2010 - 12.2010
- Administered bedside or personal care, such as ambulation or personal hygiene assistance
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
- Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
- Cared for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
Cashier
Walmart
11.2009 - 03.2010
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Assisted customers by providing information and resolving their complaints
- Established or identified prices of goods
- Greeted customers entering establishments
Housekeeping
Legend Oaks
05.2009 - 12.2009
- Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Disinfected equipment and supplies, using germicides or steam-operated sterilizers
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Emptied wastebaskets and transported other trash and waste to disposal areas
- Observed precautions required to protect hotel and guest property and report damage, theft,and found articles to supervisor
Customer Service Representative
Sitel
06.2007 - 10.2008
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Education
High School Diploma -
Central High School
San Angelo, TX10.2007
Skills
- Medication coordination
- Documentation
- Compassionate client care
- Consistent and task-oriented
Additional Information
Willing to start new employment training while working with current employer until time of resignation is fulfilled with written notice provided.
Timeline
Caregiver
Private Care
04.2024 - Current
Quality Assurance Specialist
Performant Recovery
08.2021 - 09.2024
Call Center Representative, Customer Service Representatives
ICR Solutions
11.2019 - 04.2021
Cashier
Stripes
09.2017 - 07.2018
Certified Nurse Aide
Baptist Retirement Community
04.2017 - 11.2019
Direct Support Manager
D&S Residential Care
10.2015 - 01.2017
Cashier
Stripes
05.2015 - 12.2015
Direct Support Manager
D&S Residential Services
03.2011 - 06.2015
Direct Support Personnel
San Angelo State Supported Living Center
05.2010 - 12.2010
Cashier
Walmart
11.2009 - 03.2010
Housekeeping
Legend Oaks
05.2009 - 12.2009
Customer Service Representative
Sitel
06.2007 - 10.2008
High School Diploma -
Central High School
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