Open To Work
Denise Robles
Valley Crisis Center
Merced,CA
Work Preference
Job Search Status:
Open to workDesired start date:
ImmediatelyDesired Job Title
ManagerCustomer Service RepresentativeAdvocateOutreach WorkerData Entry ClerkWork Type
Full TimePart TimeContract WorkSeasonal WorkLocation Preference
RemoteHybridOn-SiteLocation:
Merced, CAModesto, CATurlock, CAAtwater, CAMadera, CAOpen to relocation:
YesImportant To Me
Work-life balanceWork from home optionPaid time offHealthcare benefitsPaid sick leave401k matchCareer advancementSummary
Bilingual Human Trafficking Advocate with hands-on experience supporting survivors of human trafficking, domestic violence, and sexual assault in emergency shelter and crisis-response settings. Demonstrated success completing client intakes, providing case management, coordinating safety planning and referrals, and helping survivors navigate law enforcement, healthcare, and community systems. Experienced in bilingual advocacy, community outreach, crisis response, resource navigation, and trauma-informed care.
10
Years of experience
Work History
Human Trafficking Advocate
2 Years 6 Months- Strengthened survivor access to immediate safety and support through trauma-informed crisis intervention, safety planning, emotional support, accompaniment, emergency transportation, emergency shelter, and advocacy.
- Ensured timely crisis response by managing a 24/7 crisis line and responding to emergency call-outs with law enforcement, hospitals, and other community partners.
- Facilitated emergency shelter support by completing client intakes, assessing immediate needs, managing case plans, and coordinating referrals and resource navigation to enhance resident safety and well-being.
- Reduced language barriers for Spanish-speaking clients through bilingual advocacy and interpretation with law enforcement, healthcare providers, and community agencies.
- Guided survivors through law enforcement, healthcare, and SART interactions while ensuring accurate, confidential documentation and empowering informed decision-making.
- Increased community awareness of domestic violence, sexual assault, and human trafficking services through targeted outreach events, educational initiatives, and resource distribution to foster engagement and support.
Baker Apprentice
2 Years 3 Months- Organized baking timelines and prioritized tasks to ensure timely product accuracy and scheduling.
- Monitored inventory and restocked supplies to ensure bakery operations ran smoothly and communicated supply needs to management.
- Operated commercial walk-in and deck ovens to uphold product quality and safety standards in high-volume production.
Manager
4 Months- Supervised employees, delegated responsibilities, and coordinated front- and back-of-house workflow to maintain efficient high-volume operations.
- Trained new employees on operational procedures, customer service, and workplace expectations to enhance team readiness.
- Protected financial accuracy by overseeing cash handling, completing register closeouts, and preparing bank deposits.
- Verified inventory, equipment, workstations, and product availability to ensure consistent opening and closing readiness while resolving operational concerns.
Carhop Associate
2 Years 10 Months- Balanced customer service, food preparation, and multiple priorities to ensure fast, accurate service during high-volume shifts.
- Delivered timely food and beverage orders to customers in drive-in stalls.
- Maintained cleanliness and organization of work area, ensuring safety standards were met.
Education
Bachelor's Degree - Sociology
Associate Degrees - Psychology & Sociology (AA & AAT)
Skills
Crisis Intervention
Trauma-Informed Care
Case Management
Client Advocacy
Safety Planning
Case Documentation
Community Outreach
Bilingual English/Spanish
Conflict Resolution & De-escalation
Team Leadership & Supervision
DV/SA/HT Certified
Law Enforcement & Healthcare Collaboration
Timeline
Human Trafficking Advocate
Valley Crisis Center
02.2024 - Current
Manager
Sonic Drive-In
08.2023 - 12.2023
Baker Apprentice
Panera Bread
12.2021 - 03.2024
Carhop Associate
Sonic Drive-In
08.2016 - 06.2019
Merced College
Associate Degrees from Psychology & Sociology (AA & AAT)
CSU East Bay
Bachelor's Degree from Sociology