Denise Rodgers
White City,OR
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Server
Barneys Burger
02.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Waitress
Applepeddler
01.2020 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, guest experience.
- Remained calm and poised when dealing with difficult customers or during business hr..
- Supported needs of 4- person wait staff who attended to specific needs of countless customers daily for full service restaurant with social relevancy and intentionality.
Gas Attendant
76 Gas Station
05.2016 - 02.2020
- Maintained clean orderly work station.
- Checked customer identification for alcohol, cigarette, lottery sales.
- Pumped gas for guests took payments.
- Facilitated sales of services goods.
- Promoted safe driving habits by ensuring proper tire pressure levels for each vehicle serviced.
- Developed rapport with regular customers through friendly interactions during repeat visits, contributing to welcoming atmosphere at station.
- Participated in ongoing training sessions to stay current on industry trends, safety protocols, company practices relative to gas attendant role.
- Maximized efficiency during busy periods by multitasking, simultaneously managing fueling services in-store assistance as needed.
- Ensured safety of patrons by following established procedures for handling flammable materials.
- Prepared accurate shift reports for management review, detailing sales totals, inventory counts, any pertinent issues encountered during shifts worked.
- Assisted in inventory management, conducting regular checks to ensure adequate stock levels of gasoline products.
- Collaborated with team members to maintain efficient workflow during peak hours, minimizing wait times for customers.
- Addressed customer inquiries with professionalism knowledge of company policies and procedures.
- Maintained clean organized work environment, promoting positive atmosphere for customers.
- Enhanced customer satisfaction by providing prompt accurate fueling services.
- Processed fuel merchandise transactions by operating POS system with accuracy.
- Resolved customer complaints promptly professionally to enhance customer loyalty increase client base.
Cashier and Food Delivery and Cook
Bobbios Pizza
03.2009 - 10.2013
- Greeted customers entering store responded promptly to customer needs.
- Welcomed customers helped determine their needs.
- Worked flexible schedule extra shifts to meet business needs.
- Operated cash register for cash, check, credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, join reward programs.
- Counted money in cash drawers at beginning end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
Caregiver
Addus Home Health Care
11.2011 - 02.2012
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.
- Maintained safe clean environment for patients, reducing risks ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate attentive care, addressing individual needs preferences.
- Assisted with feeding monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas prepared healthy meals to support client nutritional needs.
- Turned positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, binders to maintain proper healing sanitary measures.
Teller
Western Bank
09.2001 - 06.2003
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
BBA - Buisness 1st And 2nd
S.o.w.a.c.
Medford, OR06.1997
High School Diploma -
Medford Senior High
Medford, OR06.1977
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Food Running
- High-volume dining
- Service prioritization
- Food safety understanding
- Order Accuracy
- Food safety practices
- Dining area maintenance
- Beverage Preparation
- Tableside Etiquette
- Guest Seating
- Food station setup
- Food Delivery
- Bill computation
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Cleaning and sanitizing
- Food handling
- Food and Beverage Service
Timeline
Server
Barneys Burger
02.2023 - 04.2024
Waitress
Applepeddler
01.2020 - 02.2023
Gas Attendant
76 Gas Station
05.2016 - 02.2020
Caregiver
Addus Home Health Care
11.2011 - 02.2012
Cashier and Food Delivery and Cook
Bobbios Pizza
03.2009 - 10.2013
Teller
Western Bank
09.2001 - 06.2003
BBA - Buisness 1st And 2nd
S.o.w.a.c.
High School Diploma -
Medford Senior High