Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Denise Rodney

Block island,RI

Summary

Dedicated and customer-focused professional with extensive experience in hospitality and retail environments, seeking a customer service representative position to leverage communication skills and problem-solving abilities to enhance customer satisfaction.

Overview

13
13
years of professional experience

Work History

Deli Clerk/Supervisor

01.2017 - Current
  • Managed daily operations of the deli, ensuring efficient service and quality control
  • Trained and supervised staff, maintaining a high standard of customer service
  • Handled customer inquiries and complaints, resolving issues promptly and professionally
  • Processed transactions, managed inventory, and ensured cleanliness and organization of the work area.

Waitress

The Surf Hotel
01.2015 - 01.2016
  • Provided excellent service to guests in a fast-paced environment, handling orders and delivering food and beverages efficiently
  • Maintained a friendly and welcoming atmosphere, ensuring customer satisfaction
  • Assisted with special events and large parties, coordinating with kitchen staff to ensure timely service.

Front Desk Clerk

The Spring House Hotel
01.2012 - 01.2014
  • Greeted and assisted guests with check-in/check-out procedures, answering questions and providing information about hotel amenities and local attractions
  • Managed reservations, handled payment transactions, and resolved any guest concerns with professionalism
  • Maintained accurate records and ensured smooth operation of the front desk.

Education

High School Diploma -

University of The State of New York
Albany, NY
2011

Skills

  • Team Leadership: Experienced in training and supervising staff to foster more collaborative and efficient work environment Strong customer service skills: Able to engage with customers, comprehend their needs, and provide solutions that enhance their experience
  • Communication: Excellent verbal and written communication skills, with abilities to interact with diverse clientele
  • Problem Solving: Adept at identifying issues and implementing effective solutions promptly
  • Team Leadership: Experienced in training and supervising staff, fostering a collaborative and efficient work environment
  • Time Management: Ability to manage multiple tasks efficiently in a fast-paced environment
  • Technical Proficiency: Familiar with point-of-sale systems, Microsoft Office Suite, and basic scheduling software
  • Cooking
  • Product Merchandising

References

Available upon request.

Timeline

Deli Clerk/Supervisor

01.2017 - Current

Waitress

The Surf Hotel
01.2015 - 01.2016

Front Desk Clerk

The Spring House Hotel
01.2012 - 01.2014

High School Diploma -

University of The State of New York

Similar Profiles

CREATE PROFILE
Denise Rodney