Denise Rodriguez
New Braunfels,TX
Summary
Results-driven professional with extensive experience in customer service and team training. Skilled in problem resolution and quality assurance, delivering high service standards and maintaining cleanliness. Proactive leader committed to enhancing operational efficiency and achieving organizational goals. Strong work ethic and exceptional interpersonal skills enable effective independent work and rapid skill acquisition.
Overview
13
13
years of professional experience
Work History
Patient room cleaner
HHS Environmental Services
New Braunfels, Texas
09.2024 - Current
- Cleaned guest rooms following established protocols and safety standards.
- Ensured cleanliness in common areas, enhancing guest experience.
- Disposed of waste and replaced trash liners efficiently across facility.
- Restocked supplies in guest rooms and public areas, supporting smooth operations.
- Trained new staff on cleaning procedures and best practices, fostering adherence to safety standards.
Customer Service Representative
TaskUs
New Braunfels, Texas
04.2026 - 07.2026
- Resolved customer inquiries via phone and chat support, ensuring timely and effective solutions.
- Built strong customer relationships through personalized assistance and support, enhancing overall satisfaction.
- Provided product knowledge to enhance customer experiences.
- Conducted probing questions to identify and address customer needs, accurately inputting information into electronic systems.
- Conducted probing questions to identify and address customer needs, accurately inputting information into electronic systems. to determine service needs and accurately input information into electronic systems.
Quality Assurance Analyst
IBEX Global
New Braunfels, Texas
09.2023 - 10.2025
- Created and maintained detailed documentation of testing processes.
- Facilitated training sessions on QA best practices for new team members.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Participated in team meetings to discuss project status and challenges.
Cashier
Fishers Gas Station
New Braunfels, Texas
05.2021 - 08.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash drawer and balanced daily sales records consistently.
- Trained new cashiers on procedures and customer service expectations effectively.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Collaborated with team members to ensure smooth store operations daily.
Customer Service Representative
Caremark Pharmaceutical Services, Alamo Downs
San Antonio, Texas
08.2019 - 04.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
QVC Call Center
San Antonio, Texas
12.2020 - 02.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer inquiries through phone and chat support.
- Escalated complex problems to management for timely resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Janitor
West Texas Commercial Cleaning
Odessa, Texas
03.2018 - 03.2019
- Maintained cleanliness of commercial spaces using appropriate cleaning supplies and equipment.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Followed established schedules for routine cleaning of offices, restrooms, and common areas.
- Assisted in training new staff on cleaning procedures and safety guidelines.
Janitorial Lead
H&S Services
Stanton, Texas
12.2016 - 11.2017
- Supervised daily cleaning operations to maintain facility cleanliness and safety.
- Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards.
- Coordinated cleaning schedules to ensure timely completion of tasks.
- Developed and implemented cleaning protocols to improve workflow consistency.
Cashier Team Lead
Furr's Family Dining
Odessa, Texas
08.2015 - 01.2017
- Managed daily cash handling and ensured accurate cash drawer balances.
- Trained new cashiers on register systems and customer interaction techniques.
- Assisted in scheduling shifts for cashier staff to meet operational needs.
- Collaborated with management to improve workflow and enhance guest experiences.
File Clerk
Dr. Patel Office
Odessa, Texas
04.2013 - 02.2014
- Organized patient files for efficient retrieval and storage.
- Maintained confidentiality of sensitive medical information consistently.
- Assisted staff with document preparation and filing processes.
- Coordinated office supply inventory to support daily operations.
Education
Associate of Science - Associates in Business Management in Healthcare
Southwest University El Paso
El Paso, TX02-2027
Some College (No Degree) - Criminal Justice
San Antonio College
San Antonio, TXMedical Billing And Coding -
Vocational America
Odessa, TXSkills
- Sanitation procedures
- Cleaning protocols
- Quality assurance
- Customer service
- Problem resolution
- Customer service
- Problem resolution
Timeline
Customer Service Representative
TaskUs
04.2026 - 07.2026
Patient room cleaner
HHS Environmental Services
09.2024 - Current
Quality Assurance Analyst
IBEX Global
09.2023 - 10.2025
Cashier
Fishers Gas Station
05.2021 - 08.2023
Customer Service Representative
QVC Call Center
12.2020 - 02.2021
Customer Service Representative
Caremark Pharmaceutical Services, Alamo Downs
08.2019 - 04.2021
Janitor
West Texas Commercial Cleaning
03.2018 - 03.2019
Janitorial Lead
H&S Services
12.2016 - 11.2017
Cashier Team Lead
Furr's Family Dining
08.2015 - 01.2017
File Clerk
Dr. Patel Office
04.2013 - 02.2014
Associate of Science - Associates in Business Management in Healthcare
Southwest University El Paso
Some College (No Degree) - Criminal Justice
San Antonio College
Medical Billing And Coding -
Vocational America